SITXHRM001 COACH OTHERS IN JOB SKILLS Allowance for Doubtful Debts accounts Assessment overview application is also upgradeable …

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Student Must Fill this Section
Student Name:

Student ID:

Privacy Release Clause:
“I give my permission for my assessment material to be used in the auditing, assessment validation & moderation Process”.
Authenticity Declaration:
“I declare that: The material I have submitted is my own work; I have given references for all sources of information that are not my own, including the words, ideas and images of others”.
Student Signature:
Assessment Outcome
Assessor Name:
Not Yet Competent
Assessor Signature
Initial attempt

2nd attempt/Re-assessment

Information for Student:
All work is to be entirely of the student.
General Information for this assessment:Read the instructions for each question very carefully. Be sure to PRINT your FIRST name & LAST name in every place that is provided. Short questions must be answered in the spaces provided. For those activities requesting extra evidence such as: research reports, essay reports, etc. The student must attach its own work formatted in double space, Arial 12 pts. All activities must be addressed correctly in order to obtain a competence for the unit of competency. If the student doesn’t understand the assessment, they can request help from the assessor to interpret the assessment. Re-submission of assessment after the term will incur additional fees.
Re-assessment of Result& Academic Appeal procedures:
If a student is not happy with his/ her results, that student may appeal against their grade via a written letter, clearly stating the grounds of appeal to the Chief Executive Officer. This should be submitted after completion of the subject and within fourteen days of commencement of the new term.Re-assessment Process: An appeal in writing is made to the Academic Manager providing reasons for re-assessment /appeal. Academic Manager will delegate another member to review the assessment. The student will be advised of the review result done by another assessor. If the student is still not satisfied and further challenges the decision, then a review panel is formed comprising the lecturer/trainer in charge and the Academic Manager or if need be an external assessor. The Institute will advise the student within 14 days from the submission date of the appeal. The decision of the panel will be deemed to be final. If the student is still not satisfied with the result, he / she has the right to seek independent advice or follow external mediation option with nominated mediation agency. Any student who fails a compulsory subject or appeals unsuccessfully will be required to re-enrol in that subject.The cost of reassessment will be borne by the Institute. The external assessor will base his/her judgement based on principles of assessment. These principles require assessment to be reliable, fair, practical and valid.Academic Appeals: If you are dissatisfied with the outcome of the re-evaluation process, you have a right to appeal through academic appeals handling protocol. To appeal a decision, the person is required to complete the WSC- Request for Appeal of a Decision form with all other supporting documents, if any. This form is available via our website. The completed Request for Appeal form is to be submitted to the Student Support Officer either in hard copy or electronically via the following contact details: Student Support Officer, Western Sydney College (WSC), 55 High St, Parramatta NSW 2150, Email: [email protected] The notice of appeal should be in writing addressed to the Chief Executive Officer and submitted within seven days of notification of the outcome of the re-evaluation process. If the appeal is not lodged in the specified time, the result will stand and you must re-enrol in the unit. In emergency circumstances, such as in cases of serious illness or injury, you must forward a medical certificate in support of a deferred appeal. The notice of appeal must be made within three working days of the concluding date shown on the medical certificate. The decision of Chief Executive Officer will be final. Student would then have the right to pursue the claim through an independent external body as detailed in the students’ complaint / grievance policy.
Comments/ feedback to student:
Assessment Task 1: Written Questions
Task summary
You must answer all questions below correctly.
Resources and equipment required to complete this task:
Access to textbooks and other learning materials
Access to a computer, printer, Internet and email software (if required)
Access to Microsoft Word (or a similar program).
When and where is this task to be completed?
This task may be done in your own time as homework or you may be given time to do this task in class (where applicable).
Your assessor will provide you with the due date for this assessment.
What happens if I get something wrong?
If your assessor marks any of your answers as incorrect, they will make arrangements with you about resubmission. Your assessor may ask you some questions verbally to check your understanding, or you may need to provide new written responses to the questions that were answered incorrectly. Your assessor will give you a due date by which this must be provided.
Student instructions for Task 1
This is an open book test – you can use your learning materials as reference.
You must answer all questions in this task correctly.
You must answer the questions by typing your answers in Microsoft Word or a similar program – your assessor will advise as to whether you must email them your completed assessment, submit the file on a USB drive or hand in a hard copy. If there are tables included in your task that you need to fill out, you may choose to recreate them in a word processing application. If you have been provided with an electronic version of this booklet, you may prefer to type your answers directly into the document.
Written answer question guidance
The following written questions may use a range of ‘instructional words’, such as ‘identify’ or ‘explain’. These words will guide you as to how you should answer the question. Some questions will also tell you how many answers you need to give – for example, ‘Describe three strategies…’.
Describe – when a question asks you to ‘describe’, you will need to state the most noticeable qualities or features. Generally, you are expected to write a response of two or three sentences in length.
Identify – when a question asks you to ‘identify’, you will need to briefly describe the required information. Generally, you are expected to write a response of two or three sentences in length.
List – when a question asks you to ‘list’, this means you will need to briefly state information in a list format, often with a specific number of items indicated.
Question 1
List three indicators that may indicate that a work colleague needs coaching.
Question 2
Describe three performance issues or difficulties that could occur during coaching.
Question 3
Describe what is involved regarding the key principles of training listed below.

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Listening to trainee explanation

Observing and evaluating trainee demonstration

Providing feedback

Question 4
James works as a chef in a busy Italian restaurant. They have just employed a new staff member, Amy, to assist in both front and back of house during their busiest service periods. It is James’ responsibility to coach Amy during her first week on the job.
What skills might James need to teach Amy? List three.
What knowledge might James need to teach Amy? List three.
Who should James report Amy’s progress to?
Question 5
Describe three tasks that must be done in a commercial kitchen and the procedures relevant to completing these tasks correctly.
Question 6
List three effective communication techniques used when training a colleague in the workplace.
Question 7
You work as the manager of Crave Catering. One of the kitchen hands, Alex, has failed to comply with safe work practice in relation to the safe use of knives in the kitchen. Alex has no formal kitchen/cooking qualifications and is careless when it comes to using the sharp knives. Yesterday he accidentally injured a co-worker with a knife. When spoken to about the incident, Alex was apologetic and asked for some training in safe knife handling practices. Alex is Brazilian, and English is his second language. He has only been living in Australia for three months. He appears to be very shy and lacks confidence. As the manager, it is your responsibility to organise and implement some on-the-job training for Alex.
What type of coaching does Alex require?
List three factors that may have impacted on Alex’s need for workplace coaching?
List the three steps to take when preparing for the coaching.
What strategies could be put in place to overcome the language barrier, to ensure that the workplace training is beneficial for Alex?
Describe three strategies that you could use to build on Alex’s self-esteem and assist him to gain confidence in the kitchen.
Identify one Workplace Health and Safety procedure and one Hygiene procedure that will need to be considered throughout the coaching.
Submission requirements for Task 1: Your answers to each question.
Assessment Record Checklist
Assessment Task 1: Written questions

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Did the student answer all questions correctly? (Please note which questions were answered incorrectly, if applicable.)

If ‘no’ to the above, did you identify gaps in the student’s understanding and knowledge?

If ‘yes’ to the above, have arrangements been made for reassessment?

Please note any reasonable adjustments for this task below.
I have reviewed the mapping to this task. I have analysed the evidence gathered against the requirements of this task and am satisfied that the student has satisfactorily demonstrated the knowledge required of this unit.
Where any items above are marked ‘No’, please provide comments and outline the gaps below. Ensure feedback is provided to the student on their Assessment Task Cover Sheet. Note actions that will be taken to correct the gaps.
Assessment Task 1 outcome: Satisfactory  Not Satisfactory 
Student name:
Assessor name:
Assessor signature:

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