opportunity to challenge the outcomes

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• Discuss the feedback and appeal system (refer to Appendix 7: Appeals and actions) to ensure they have opportunity to challenge the outcomes • Demonstrate active listening and effective communication by sharing information and confirming that the information has been understood • Use language and concepts (including use and interpreting non-verbal communication appropriate for the staff member, considering the cultural differences between them and you)
You will need one (1) participant to complete this activity to assume the role of painter.
You must video record this session and submit the video recording as part of your assessment submission. The video recording must contain clear audio and visuals and address the activity requirements.
Observation Checklist
Your trainer/assessor will use this observation checklist to assess your video recording. All observation items must be covered in your recording.
Legend: S = Satisfactory NYS = Not yet satisfactory
Observation item Task completed (S/NYS) Assessor comments 1 Student outlines the performance issues 2 Student outlines disciplinary action 3 Student outlines the feedback and appeal system 4 Student demonstrates active listening and effective communication
Video Recording

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