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THE UNIVERSITY OF NORTHAMPTON
Faculty of Business and Law
MODULE NAME:     Operations Management 2                                 
Module Code
Level
Credit Value
Module Leader
BSO3004
6
20
Dr Desmond Kapofu
Assignment Brief
  Assignment title:  
Assignment 2
  Deadline:  
24/04/2021
  Feedback and Grades due:  
24/05/2021
  Resit Date  
05/07/2021
Please read this assessment brief in its entirety before attempting your assignment.
The Assignment Task
Bed turnaround at Lynfield mount is of critical importance as bed availability might be the difference between life and death for patients. The time from when a patient is discharged to the time when a new patient is assigned to the bed is referred to as the bed assignment turnaround time. If the bed turnaround time is excessive, it can cause problems with patient flow and delayed medical procedures throughout the hospital. This can cause long waiting times for physicians and patients thus creating customer dissatisfaction. The admissions RN has asked a patient care associate to gather data on patient turnaround times and the reasons why there is excessive variability in turnaround times. The following were reasons given for delays in the turnaround times:
Shortage of clean bedding- 9 incidents
Cleaning staff unavailability- 3 incidents
Registered Nurse unavailability- 36 incidents
Patient associates (family)- 2 incidents
Lack of wheelchairs for leaving patient- 8 incidents
Lack of communication- 15 incidents
Day of the week- 10 incidents
Time of the day- 7 incidents
Patient not ready to leave hospital- 13 incidents
Patient unwillingness to be discharged- 4 incidents
Lost patient property- 7 incidents
Below is a table showing 25 sample times gathered by the patient care associate.
Day
Time 1
Time 2
Time 3
1
127
135
167
2
140
155
122
3
112
128
97
4
223
135
154
5
181
155
160
6
103
158
145
7
146
135
167
8
104
122
115
9
136
158
137
10
145
163
106
11
84
146
125
12
169
152
208
13
216
124
163
14
190
178
103
15
148
205
144
16
157
151
126
17
142
102
95
18
166
178
159
19
177
211
204
20
98
91
158
21
133
160
152
22
212
131
138
23
180
165
134
24
88
126
108
25
95
156
138
Assessment Breakdown
Determine whether the hospital is capable of consistently achieving bed turnaround times of 120 minutes +/- 15 minutes without improving the process. Develop an X-chart to be used in conjunction with an R-chart using Z =3 limits to monitor the bed turnaround times and indicate if the process is in control using these charts. (40%)
Using other quality tools, determine what needs to be improved in order to eliminate some of the causes of long turnaround times.                                              (60%)
Learning Outcomes
The learning outcomes that are being assessed in this assignment are:
Develop a critical understanding of the characteristics of operations systems and the various approaches that may be adopted in their design. 
Select and implement appropriate strategies and methods for the quality control and improvement of operations. 
Apply suitable tools and techniques for control of operations
Synthesise and solve complex problems using appropriate techniques.
Your grade will depend on the extent to which you meet these learning outcomes in the way relevant for this assignment. Please see the grading rubric at the end of this assignment brief for further details of the criteria against which you will be assessed.
Word Limit
The maximum word limit for this assignment is 2,400 words
In accordance with the Assessment and Feedback Policy, as stated in section 4.40 where a submission exceeds the stipulated word limit by more than 10%, the submission will only be marked up to and including the additional 10%. Anything over this will not be included in the final grade for the assessment item. Abstracts, bibliographies, reference lists, appendices and footnotes are excluded from any word limit requirements.
In line with section 4.41 of the same Policy, where a submission is notably under the word limit, the full submission will be marked on the extent to which the learning objectives have been met.
Assignment Support
Assignment support will take place in weekly workshops and online discussion boards. Workshop exercises constantly contain assignment-specific questions and discussions so attendance in strongly advised. You can also make use of weekly office hours for individual support but please note that individual sessions for assignment support are limited to one per assignment.
Generic Grading Criteria
You will find the generic grading criteria for achievement at  University Grading Criteria.  Also explained here are the meanings of the various G grades at the bottom of the grading scale.
Assessment Submission
To submit your work, please go to the ‘Submit your work’ area on the NILE site and use the relevant submission point to upload your report. The deadline for this is 11.59pm (UK local time) on the date of submission.
Written work submitted to TURNITIN will be subject to anti-plagiarism detection software.  Turnitin checks student work for possible textual matches against internet available resources and its own proprietary database. 
When you upload your work correctly to TURNITIN you will receive a receipt which is your record and proof of submission.
If your assignment is not submitted to TURNITIN rather than a receipt you will see a green banner at the top of the screen that denotes successful submission.
N.B Work emailed directly to your tutor will not normally be marked. The only exception to this is when you are instructed to do so because TURNITIN is down.
Late submission of work
For first sits, if an item of assessment is submitted late and an extension has not been granted, the following will apply:
Within one week of the original deadline – work will be marked and returned with full feedback, and awarded a maximum bare pass grade.
More than one week from original deadline – maximum grade achievable LG (L indicating late).
At the second opportunity deadline (resits) work submitted late will be awarded a LG grade.  There is no opportunity to submit work late for a bare pass.
Extensions
The University of Northampton’s general policy with regard to extensions is to be supportive of students who have genuine difficulties, but not against pressures of work that could have reasonably been anticipated. 
For full details please refer to the Extensions Policy.  The module leader can, where appropriate, authorise a short extension of up to two weeks from the original submission date for first sits only. There are NO extensions for resits. The TWO weeks means 14 calendar days including weekends and any University closed days.
Mitigating Circumstances
For guidance on Mitigating circumstances please go to Mitigating Circumstances  where you will find detailed guidance on the policy as well as guidance and the form for making an application.
Please note, however, that an application to defer an assessment on the grounds of mitigating circumstances should normally be made in advance of the submission deadline or examination date. 
Plagiarism and Academic Integrity
Unless this is a group assignment,the work you produce must be your own with work taken from any other source properly referenced and attributed. The University of Northampton policy will apply in all cases of copying, plagiarism or any other methods by which students have obtained (or attempted to obtain) an unfair advantage.
If you are in any doubt about what constitutes plagiarism or any other infringement of academic integrity, please read the University’s Academic Integrity and Misconduct Policy. For help with understanding academic integrity go to UNPAC  and follow the Top Tips for Good Academic Practice on the student hub.
Please note that the University of Northampton puts all written assignments through detection software which detects if work has been plagiarised (copied) from other students (past or present and whether at UON or any other university), books, journals or internet sources. Copied materials WILL be detected. The penalties for copying work from another source without proper referencing are severe and can include failing the assignment, failing the module and expulsion from the university.
Feedback and Grades
These can be accessed through clicking on the Feedback and Grades tab on NILE. Feedback will be provided by a rubric with summary comments.
GRADE CRITERIA:
Rubric Assignment 1:
Learning Outcomes addressed through this assignment
No submission / no evidence
F
D
C
B
A
 
Work submitted is of no academic value / nothing submitted
Evidence included or provided but missing in some very important aspects.
Of satisfactory quality, demonstrating evidence of achieving the requirements of the learning outcomes
Of sound quality, demonstrative which is sufficient and appropriate to the task or activity
Of high quality, demonstrating evidence which is rigorous and convincing, appropriate to the task or activity
Of very high quality, demonstrating evidence which is strong, robust and consistent, appropriate to the task or activity
Select and implement appropriate strategies and methods for the quality control and improvement of operations
 
Falls well short of the threshold standards in relation to one or more area of knowledge, intellectual, subject based or key skills
Knowledge base is coherent and of appropriate depth/detail for the field of study, including an awareness of current theories and issues
A firm, detailed/ comprehensive knowledge base for the field of study and its developing and provisional nature, including a good grasp of current theories and issues both abstract and practical
Strong comprehensive/detailed knowledge base for the field of study, including an assured grasp of concepts, principles and major theories. Some awareness of the provisional nature of knowledge
Rigorous, comprehensive and detailed knowledge base, including awareness of the provisional nature of knowledge.
Apply suitable tools and techniques for control of operations
 
Insufficient evidence of the ability to sustain valid argument, critically evaluate evidence from a range of sources,  transfer or apply skills to solve problems in relation to threshold standards of competence.
Primarily derivative, with limited evidence of autonomous/creative analysis, synthesis, and evaluation or application.
Some evidence of the ability to analyse new or abstract, synthesise data/concepts, critically evaluate and apply appropriate methods/techniques
Evidence of considered and confident analysis of new/abstract data/situations, synthesis of data/concepts, critical evaluation of evidence and effective application of knowledge skills to address complex problems
Sustained ability to engage in analysis of new/abstract data and situations, with confidence and authority in application.
Synthesise and solve complex problems using appropriate techniques.

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Major deficiencies in knowledge of wider context and implications.
Limited knowledge of wider context and implications
Some understanding of wider context and implications
Good understanding of wider context and implications
Detailed understanding of wider context and implications

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