MGT603: Systems Thinking Value Stream Map – Emergency Room market opportunity for an existing business MGT501 Business Environme…

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MGT603_Assess 3 Written Report Page 1 of 7
ASSESSMENT 3 BRIEF
Subject Code and Title
MGT603: Systems Thinking
Assessment
Written Report
Individual/Group
Individual
Length
Up to 2000 words
Learning Outcomes
c) Analyse, select and apply systems modelling tools in
integrating, optimising and enhancing business processes
within contemporary organisations.
d) Synthesise technological and non-technological
solutions to business problems that promote integration
and that optimise whole-of-enterprise operations
Submission
By 11:55pm AEST/AEDT Friday of Module 6.2 (week 12)
For intensive class:
By 11:55pm AEST/AEDT Friday of Module 6.2 (week 6)
Weighting
40%
Total Marks
40 marks
Context:
There are two approaches towards improving systems, short-term approaches that normally
addresses the symptoms and rarely help understand and address the cause of the problem, and
long-term approaches, which allow managers to address the real cause(s) of the problem. In this
assessment, students will try to solve a practical problem by using Systems Thinking tools called
System Archetypes combined with value stream mapping.
Instructions:
Assessment 3 is about uncovering the complexities in operations management generally,
identifying key themes, intended and unintended consequences and proposing a holistic solution
to the problem using a Systems Thinking lens.
The following scenario study provides you with a brief overview of a hypothetical problem. Be
aware that the scenario provided may not cover every detail that you will need to address in the
Written Report, in which case, you will need to conduct additional research, including further
research on how emergency departments function in any hospital.
MGT603_Assess 3 Written Report Page 2 of 7
Scenario
Overview:
Consider yourself as part of a team responsible for managing the operations of an emergency
department of a public hospital. The emergency department has received feedback from patients
suggesting that the patient wait times need to be improved. The value stream map of the current
operations is shown in the attached diagram.
The Value Stream Map is can be Found via the Assessment Link.
You have been tasked with improving patient turnaround time by reducing the current time to
half. To complete the task you are required to identify the various System Archetypes that affect
the operations of the hospital and the emergency department itself and based on the archetypes,
develop a future State Value Stream Map of the emergency department.
It is recommended that you identify and critically analyse intended and unintended
consequences, recommending holistic solutions that will optimise the operations of the
emergency department without compromising the performance of other functions of the
hospital.
Suggested format: Your Written Report should include the following sections and sub-sections.
Cover Page (Subject Name & Code, Assessment No., Student Name and Surname, Student
Number, Lecturer, Year and Trimester)
Executive Summary
Table of Contents
1. Introduction/Background
2. Main Discussion
2.1. Identification and analysis of the System Archetypes that may impede
performance
2.2. Analysis of the current State Value Stream Map of the emergency
department based on System Archetypes
2.3. Recommended new State Value Stream Map with desired reduction in
patient turnaround time
2.4. Discussion on Intended and unintended consequences of the modified
system
3. Conclusion
4. Recommendations
5. References
6. Appendices (Appendix A, Appendix B, …)
MGT603_Assess 3 Written Report Page 3 of 7
Submission Instructions:
This Written Report is to be written according to academic writing guidelines and must be
submitted in compliance with the following;
1. You should make significant references to the subject material and substantial
wider reading. A minimum five (5) academic (books & peer-reviewed journal
articles) & two (2) other sources (newspaper article, trade publications, websites,
etc.) must be used. These should be referenced in the APA style, both in-text and in
a reference list. References to ‘Wikipedia’ or similar unsubstantiated sources will
not be accepted.
2. The assignment is to include in-text citations and a reference list following the latest
APA referencing style. The APA referencing guide can be located in the Academic
Writing Guide at http://library.think.edu.au/ld.php?content_id=1882254
3. Submit Written Report (with references) via the Assessment link in the main
navigation menu in MGT603 Systems thinking on the Student Portal. The Learning
Facilitator will provide feedback via Grade Centre in the Student Portal. Feedback
can be viewed in My Grades.
Students should use the brief to guide what to include in the assessment and the following
rubric to inform the standard required.
MGT603_Assess 3 Written Report
Learning Rubric: MGT603 Systems Thinking Assessment 3 Written Report
Assessment
Attributes
Fail
(Unacceptable)
Pass
(Functional)
Credit
(Proficient)
Distinction
(Advanced)
High Distinction
(Exceptional)
Understanding of
research principles
and methods
applicable to MBA
The focus for the research
question(s) or basis for the
project is unclear.
The focus for the research
question(s) or basis for
project is adequately
clear.
The focus for the
research question(s) or
basis for project is
clear.
The focus for the
research question(s) or
basis for project is very
clear.
The focus for the
research question(s)
or basis for project is
exceptionally clear.
Percentage for this
criterion
20%
The rationale for the research
methodology is inappropriate
for the research
question/project.
The rationale for the
research methodology is
appropriate for the
research question/project.
The rationale for the
research methodology
is stated and
appropriate for the
research
question/project.
The rationale for the
research methodology is
compared with
alternatives and the
chosen method is
appropriate for the
research
question/project.
The rationale for the
research methodology
is critically compared
and evaluated against
alternatives and the
chosen method is
appropriate for the
research
question/project.
Knowledge and
understanding
(technical and
theoretical
knowledge).
Understands
theoretical models
and concepts and
tools and techniques
of systems thinking
and their applications
to operations
Limited understanding of
required concepts and
knowledge
Key components of the
assignment are not
addressed.
No discussion on systems
principles and tools such as
system dynamic, system
archetypes, causal loop
diagrams. Lack of
understanding and
application of value stream
Knowledge or
understanding of the field
or discipline.
Resembles a recall or
summary of key ideas.
Often confuses assertion
of personal opinion with
information substantiated
by evidence from the
research/course materials
on systems principles and
tools such as system
dynamic, system
Thorough knowledge
or understanding of the
field or discipline/s.
Supports personal
opinion and
information
substantiated by
evidence from the
research/course
materials.
Demonstrates a
capacity to explain and
apply relevant concepts
of systems principles
Highly developed
understanding of the
field or discipline/s.
Discriminates between
assertion of personal
opinion and information
substantiated by robust
evidence from the
research/course
materials and extended
reading.
Well demonstrated
capacity to explain and
A sophisticated
understanding of the
field or discipline/s.
Systematically and
critically discriminates
between assertion of
personal opinion and
information
substantiated by
robust evidence from
the research/course
MGT603_Assess 3 Written Report
management
practices
Percentage for this
criterion
30%
mapping to operations
management decision making
archetypes, causal loop
diagrams. Lack of clear
understanding and
application of value
stream mapping to
operations management
decision making
and tools such as
system dynamic,
system archetypes,
causal loop diagrams.
Demonstrates
understanding and
application of value
stream mapping
apply relevant concepts
of systems principles
and tools such as system
dynamic, system
archetypes, causal loop
diagrams. Demonstrates
good understanding and
application of value
stream mapping
materials and
extended reading.
Mastery of concepts
and application to
new
situations/further
Learning of systems
principles and tools
such as system
dynamic, system
archetypes, causal
loop diagrams.
Demonstrates
excellent
understanding and
application of value
stream mapping
Effective Written
Communication
Percentage for this
criterion
15%
Difficult to understand for
audience, no logical/clear
structure, poor flow of ideas,
argument lacks supporting
evidence.
Audience cannot follow the
line of reasoning.
Information, arguments
and evidence are
presented in a way that is
not always clear and
logical.
Line of reasoning is often
difficult to follow.
Information,
arguments and
evidence are well
presented, mostly clear
flow of ideas and
arguments.
Line of reasoning is
easy to follow.
Information, arguments
and evidence are very
well presented; the
presentation is logical,
clear and well supported
by evidence.
Demonstrates cultural
sensitivity.
Expertly presented;
the presentation is
logical, persuasive,
and well supported by
evidence,
demonstrating a clear
flow of ideas and
arguments.
Engages and sustains
audience’s interest in
MGT603_Assess 3 Written Report
the topic,
demonstrates high
levels of cultural
sensitivity
Effective use of
diverse presentation
aids, including
graphics and multi
media.
Analysis and
application with
synthesis of new
knowledge
Percentage for this
criterion
25%
Limited synthesis and
analysis.
Limited
application/recommendations
based upon analysis.
Demonstrated analysis
and synthesis of new
knowledge with
application.
Shows the ability to
interpret relevant
information and literature.
Well-developed
analysis and synthesis
with application of
recommendations
linked to
analysis/synthesis.
Thoroughly developed
and creative analysis
and synthesis with
application of pretested
models and / or
independently
developed models and
justified
recommendations linked
to analysis/synthesis.
Highly sophisticated
and creative analysis,
synthesis of new with
existing knowledge.
Strong application by
way of pretested
models and / or
independently
developed models.
Recommendations
are clearly justified
based on the
analysis/synthesis.
Applying knowledge
to new
situations/other
cases.
MGT603_Assess 3 Written Report
Correct citation of
key resources and
evidence
Percentage for this
criterion
10%
Demonstrates inconsistent
use of resources to support
and develop ideas.
Demonstrates use of
credible and relevant
resources to support and
develop ideas, but these
are not always explicit or
well developed.
Demonstrates use of
high quality, credible
and relevant resources
to support and develop
ideas.
Demonstrates use of
good quality, credible
and relevant resources
to support and develop
statements. Shows
evidence of wide scope
for sourcing evidence.
Demonstrates use of
high-quality, credible
and relevant
resources to support
and develop
statements. Shows
evidence of wide
scope for sourcing
evidence.

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