Managing and Monitoring Mutual Obligation

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Guideline:Managing and Monitoring Mutual ObligationRequirements GuidelineParticipants generally have Mutual Obligation Requirements, such as looking for work andparticipating in Activities that will improve their employment prospects, in return for receivingtaxpayer-funded income support paid by Services Australia.The main aim of Mutual Obligation Requirements is to help a Participant into paid work and reducereliance on income support as quickly as possible. It also allows for Participants to contribute to thecommunity that supports them while they are unemployed.Version: 5.0 Published on: 9 April 2021Effective from: 12 April 2021Changes from the previous version (Version 4.2)Policy changes:• Expanded options for Participants to undertake study or training to contribute to or meet MutualObligation Requirements, at any stage in any Phase. This includes courses subsidised by state or territorygovernments, or under the JobTrainer Fund, including Certificate I and II courses.• Updates to include the Local Jobs Program which supports tailored approaches to accelerate reskilling,upskilling and employment in 25 regions across Australia.Wording changes:• Pg 9, 28, 29, 30 – 36, 45. Wording changes to reflect new requirements under flexible learning.• Pg. 21, 33, 35, 39, 40. Wording changes to reflect new requirements for the Local Jobs Program.• Pg. 21. Change to the Activity Code for the Launch into Work program.• Pg 26. Section updates to include reference to key performance measures in assessing job search qualityand job plan appropriateness.• Pg. 37. Section updates to include reference to scheduling events in the job seeker calendar to avoidconflicting appointments.A full document history is available on the Provider Portal.Related documents and referencesActivity Management GuidelineDisability Support Pension Recipients CompulsoryRequirements GuidelineUsing the Employment Fund General AccountGuidelineParticipation in a Program of Support for DSPClaimants – Fact SheetLearning Centre: Log in to the siteTargeted Compliance Framework: MutualObligation Failures GuidelineExploring Being My Own Boss Additional ServicesGuidelineSupport NEIS participants to start and run theirsmall businessManaging PaTH Internships GuidelineNorfolk Island Guidelinejobactive guideline Managing and Monitoring Mutual Obligation Requirements GuidelineEffective from: 12 April 2021 TRIM ID: D21/240836 Page 2 of 50Performance Framework GuidelinePeriod of Service, Suspensions and Exits GuidelinePrivacy GuidelineRegional Employment Trials GuidelineTransition to Work GuidelinesWork for the Dole GuidelineJob Plan and Scheduling Mutual ObligationRequirements GuidelineContentsDefining Mutual Obligation Requirements 6Determining Mutual Obligation Requirements 7Considering a Participant’s circumstances 7Using the Capability Management Tool 8Mutual Obligation Requirements for Principal Carer Parents 9Meeting Mutual Obligation Requirements for Principal Carer Parents during school holidayperiods 10Employer initiated shut down period over the extended Christmas/New Year school holidaybreak 10Mutual Obligation Requirements for Participants with a Partial Capacity to Work 10Mutual Obligation Requirements for Participants with temporary reduced work capacity 11Mutual Obligation Requirements for mature-age Participants 12Mutual Obligation Requirements for some Ministers of Religion 13Monitoring by Services Australia for Participants fully meeting their requirements 13Continuing voluntarily in Employment Services 13Sufficient work test 13Mutual Obligation Requirements for Early School Leavers 14Verification of an Early School Leaver’s qualifications 14Mutual Obligation Requirements for pregnant Participants 15Participants exempt from Mutual Obligation Requirements 15Participants subject to domestic violence 17Suitable Activities to meet Mutual Obligation Requirements and the AAR 17Approved Programs of Work 17Work for the Dole 18National Work Experience Programme 18Work Experience (Other) Placements 19Youth Jobs PaTH Employability Skills Training (EST) 19PaTH Internship Placements 20Career Transition Assistance (CTA) 20Launch into Work 21Regional Employment Trials – 10 Selected Trial Regions 21Local Jobs Program – 25 Selected Employment Regions 21Study and Training 21Breaks in Activities 23Suitable work 24Unsuitable work for Principal Carer Parents 24Unsuitable work for Participants with a Partial Capacity to Work 25Job Search Requirements are an important part of Mutual Obligation Requirements 25Participants who do not have Job Search Requirements 26jobactive guideline Managing and Monitoring Mutual Obligation Requirements GuidelineEffective from: 12 April 2021 TRIM ID: D21/240836 Page 4 of 50
Recording Job Search requirements in the Job Plan
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Circumstances that may reduce Job Search requirements
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Job Search requirements for those in approved study and trainingJob Search requirements for Early School Leavers who are not meeting their requirementsthrough study or paid work
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Job Search requirements while studying Language, Literacy and Numeracy courses
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Job Search requirements for Stream C Participants and Participants 60 years of age and over 28
Job Search requirements for those in paid work
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Annual Activity Requirement (AAR)
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Entering the Work for the Dole Phase
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Determining the hours of participation to meet the AAR
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Participants with no AAR:
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Using the AAR Calculator
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Participation hours for Participants with full-time Mutual Obligation Requirements
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Participation hours for Participants with part-time Mutual Obligation Requirements
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Participation hours for any Participation undertaking Defence Reserves
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Participation in the Launch into Work program
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Participation in Regional Employment Trials Activities
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Participation in Local Jobs Program Activities
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Participation hours in approved study/training
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Change of circumstances during the Work for the Dole Phase
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Selecting Activities for a Participant to meet their AAR
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Approved Activities to meet the AAR
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Activities that do not count towards a Participant’s AAR
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Considerations when selecting Activities to meet AAR
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Placing the Participant in Activities
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Setting the required hours in the Calendar
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Recording Participant participation against the AAR
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Recording participation via the Supervisor App
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Recording of Work for the Dole participation in the Calendar
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Recording participation in paid work in the AAR Details screen
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Recording other approved Activities either in the Activity Diary or AAR Details screen
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Completing the AAR
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Recording requirements
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Meeting the AAR early
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Within the Work for the Dole Phase
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Early commencement of the Work for the Dole phase
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AAR Record Keeping
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Privacy and information sharing 41Sharing Job Plans with SEE or AMEP Providers 41Summary of Required Documentary Evidence 42jobactive guideline Managing and Monitoring Mutual Obligation Requirements GuidelineEffective from: 12 April 2021 TRIM ID: D21/240836 Page 5 of 50
Notification to Participants of their Mutual Obligation Requirements
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AAR and other Approved Activities
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Attachments
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Attachment A – Mutual Obligation Requirement summary tables
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Mutual Obligation Requirements—Participants under 30 years of age
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Mutual Obligation Requirements—Participants 30 years of age up to 49 years of age
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Mutual Obligation Requirements — Participants 50 years of age up to 59 years of age
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Mutual Obligation Requirements—Participants 60 years of age and over
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Attachment B – Early School Leaver Facsimile Cover Sheet
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jobactive guideline Managing and Monitoring Mutual Obligation Requirements GuidelineEffective from: 12 April 2021 TRIM ID: D21/240836 Page 6 of 50Defining Mutual Obligation RequirementsParticipants on the following Income Support Payments must meet their MutualObligation Requirements to receive their payment:• JobSeeker Payment• Youth Allowance (other)• Parenting Payment Single (when their youngest child turns six)• Special Benefit (Nominated Visa Holders).Participants’ Income Support Payments are generally paid in fortnightly instalments,therefore, job seekers need to have and satisfy sufficient Mutual ObligationRequirements for each fortnight they are receiving Income Support Payments.A Participant’s Mutual Obligation Requirements are generally determined byconsidering their:• age• assessed work capacity, and• whether they have primary responsibility for the care of a child.Participants with full-time requirements should be looking for work full-time andactively addressing the individual circumstances that affect their capacity toundertake paid work.Participants with part-time Mutual Obligation Requirements are:• Principal Carer Parents whose youngest child is between 6 to 15 years of age• Participants with a Partial Capacity to Work or a temporary reduced workcapacity of 15 to 29 hours per week.Participants’ Mutual Obligation Requirements include:• entering into a Job Plan and fully complying with the plan’s requirements• attending all appointments with Services Australia and/or a Provider• acting on Job Referrals and attending Job Interviews offered by employers• undertaking Job Searches (up to 20 Job Searches per month)• meeting their Annual Activity Requirement (AAR) (refer to the Annual ActivityRequirement (AAR) section of this guideline)• participating in any Activity that is relevant to their personal circumstances andwill help the Participant to improve their employment prospects.Attachment A provides a table summarising Mutual Obligation Requirements fordifferent cohorts of Participants.A broad range of Activities can be used to meet a Participant’s Mutual ObligationRequirements. A list of Suitable Activities that can be used to meet a Participant’sMutual Obligation Requirements are available here.Also refer to Job Plan and Scheduling Mutual Obligation Requirements Guideline forinformation about Job Plan codes.jobactive guideline Managing and Monitoring Mutual Obligation Requirements GuidelineEffective from: 12 April 2021 TRIM ID: D21/240836 Page 7 of 50The Activities Participants are undertaking must be included in their Job Plan aseither a compulsory or voluntary Activity. There must be at least one compulsoryActivity included in a Job Plan for job seekers with Mutual Obligation Requirements.Voluntary Activities are not subject to the Targeted Compliance Framework.(Deed References: Clauses 82, 83, 85, 106, 114)Determining Mutual Obligation RequirementsWhen determining Mutual Obligation Requirements it is important to identify both aParticipant’s strengths as well as any barriers they have to finding employment. Anyvocational and non-vocational Activities are to be tailored to address theParticipant’s individual needs and work capacity.Consider and seek out Activities that will help Participants overcome or manage anyvocational and non-vocational barriers.Activities or other requirements in the Job Plan must not place unreasonabledemands on the Participant. The Participant must be capable of doing any Activityand meeting all requirements included in their Job Plan.After consulting with the Participant, determine the Activities to meet theParticipant’s Mutual Obligation Requirements in accordance with the Deed, thisGuideline and Social Security Law. Providers should take into account theParticipant’s preferences wherever possible. However, as the delegate of theSecretary of the Department of Education, Skills and Employment, Provider staff willultimately determine what Activities the Participant must do to meet their MutualObligation Requirements under Social Security Law.Record the Activities and other relevant items in the Participant’s Job Plan, andschedule Activities in the Calendar. If drug or alcohol dependency is impacting onparticipation and appropriate treatment services are not available the Provider mustrecord this information on the Job Seeker’s Personal Summary Page (‘What youneed to know’).Under Social Security Law, Participants must be formally notified of the dates, timesand locations for attending appointments and participating in Activities, along withany special requirements such as wearing work boots and other safety gear.Considering a Participant’s circumstancesWhen determining a Participant’s Mutual Obligation Requirements and setting theterms of a Job Plan, consult with the Participant and consider:• individual circumstances – in particular, their assessed work capacity (whererelevant), their capacity to comply with requirements and their personal needs• education, experience, skills and age• the impact of any disability, illness, physical or mental health condition or othernon-vocational issue, including drug and alcohol dependency, affecting aParticipant’s ability to work, look for work or participate in Activities• the state of the local labour market and the transport options available to theParticipant in accessing that market• the participation opportunities and Activities available to the Participantjobactive guideline Managing and Monitoring Mutual Obligation Requirements GuidelineEffective from: 12 April 2021 TRIM ID: D21/240836 Page 8 of 50• their family and care responsibilities (including availability of child care)• the length of travel time required to comply with the requirements (reasonabletravel time is 90 minutes each way or, if the Participant is a Principal CarerParent or has a Partial Capacity to Work, 60 minutes each way)• the financial costs (such as travel costs) of complying with the requirements andthe Participant’s capacity to pay for such costs• whether the Participant has any vulnerability indicators (as identified by ServicesAustralia) such as homelessness, psychiatric problems or mental healthconditions, severe drug or alcohol dependency, or traumatic relationshipbreakdown• any history of the job seeker not complying with their Mutual ObligationRequirements (to ensure that they undertake appropriate requirements inreturn for tax-payer funded income support)• cultural factors• if they are an Early School Leaver• the number of hours a fortnight the Participant is required to undertakeapproved Activities in the Work for the Dole Phase• if the Participant participated in Time to Work Employment Service, anycomments and recommendations in the Time to Work Employment ServiceTransition Plan (Providers can find the Transition Plan in the Department’s ITSystems)• any other matters that the Provider considers relevant to the Participant’scircumstances (including if the Participant discloses they are a victim of familyviolence).When setting the Participant’s Mutual Obligation Requirements, review any barriersidentified through an Employment Services Assessment (ESAt) or Job CapacityAssessment (JCA) or other issues disclosed to the Provider. The Job SeekerClassification Instrument (JSCI) and Capability Management Tool may also helpidentify personal issues affecting a Participant’s employability. These will help theProvider decide on the Activities required of a Participant to meet their fortnightlyMutual Obligation Requirements, including their AAR in the Work for the DolePhase.Information about a Participant’s circumstances can be found on the ParticipationProfile screen of the Department’s IT Systems.Using the Capability Management ToolThe Capability Management Tool in Department’s IT Systems needs to be updatedwhen conducting a Capability Interview, or at any the Participant discloses newbarriers. It should be used to review and manage a Participant’s personalcircumstances which may affect their capacity to participate in Activities or otherrequirements and can assist in identifying specific vocational or non-vocationalbarriers, including those disclosed by the Participant.The Capability Management Tool can help to:• ensure the Participant has requirements in their Job Plan appropriate to theircircumstances• include ESAt recommended Interventions in the Job Planjobactive guideline Managing and Monitoring Mutual Obligation Requirements GuidelineEffective from: 12 April 2021 TRIM ID: D21/240836 Page 9 of 50• record additional vocational or non-vocational issues.Providers should familiarise themselves with relevant Deed provisions in caseParticipants request access to their records in the Capability Management Tool.See the Capability Interview Guideline for information on updating the Job Planfollowing a Capability Interview.(Deed references: Clause 38, 87, Annexure A1)Mutual Obligation Requirements for Principal Carer ParentsConsider a Principal Carer Parent’s family and caring responsibilities, including theavailability of suitable childcare, when setting Mutual Obligation Requirements.During school terms, face-to-face Provider Appointments and participation Activitiesshould be scheduled during school hours (generally between 9.00 am to 3.00 pm)unless otherwise agreed to by the Principal Carer Parent.The Department’s IT Systems will automatically identify time outside of school hoursin the Principal Carer Parent’s Calendar. Providers will be able to set requirements attimes outside school hours, including weekends. However, Providers will need todiscuss this with the Principal Carer Parent to ensure they are available at that timeand record the Principal Carer Parent’s availability in the Department’s IT Systems.This information will be attached to the requirement.Principal Carer Parents have part-time Mutual Obligation Requirements and can fullymeet their requirements through 30 hours per fortnight of:• paid work (including self-employment)• approved study (see the section on Approval of Study and Training in thisGuideline)• Voluntary Work (as described below), or• a combination of the above.Providers can approve Voluntary Work for the purposes of a Principal Carer Parentfully meeting their Mutual Obligation requirements if:• the Provider determines that the Principal Carer Parent lives in a weak labourmarket• limited training opportunities are locally available (online courses may beconsidered ‘locally available’ if they have access to a computer)• there is a significant vocational aspect to the Voluntary Work.The Voluntary Work must be in an organisation approved by Services Australia.If the Principal Carer Parent fully meets their Mutual Obligation Requirements,through sufficient participation in the above Activities they cannot be required tocomplete Job Search or meet any other additional requirements.A Principal Carer Parent who is fully meeting their Mutual Obligation Requirementsthrough sufficient participation in paid work and/or study, may be eligible for aProvider Exit (which is processed manually by the Provider) if participation in theapproved Activity is likely to be ongoing or last more than 13 weeks.See the Period of Service, Suspensions and Exits Guideline.jobactive guideline Managing and Monitoring Mutual Obligation Requirements GuidelineEffective from: 12 April 2021 TRIM ID: D21/240836 Page 10 of 50If a Principal Carer Parent is either 55 years of age or over or has a Partial Capacity toWork, the category of Mutual Obligation Requirement which gives the Participant alesser work requirement should be applied.Meeting Mutual Obligation Requirements for Principal Carer Parents during schoolholiday periodsIf a Principal Carer Parent is unable to obtain suitable childcare during the schoolholiday period, the Provider will need to make alternative arrangements to supportParticipants to meet their Mutual Obligation Requirements. A Principal Carer Parentwill not be required to attend Work for the Dole or another Activity during theschool holidays if appropriate care and supervision of their children is not availableor affordable.For example, while Principal Carers Parents are not required to attend face-to-faceappointments with their Provider during school holidays, they can engage with theirProvider through other means, such as by telephone or via Skype/face-time etc. JobSearch can also be conducted from home or the Provider may also decide to reduceJob Search requirements over the school holiday period, while the Principal CarerParent is caring for children during school holidays.Principal Carer Parents must continue to meet their part-time Mutual ObligationRequirements during the school holidays except for the fortnight in which theChristmas public holiday falls.Employer initiated shut down period over the extended Christmas/New Year schoolholiday breakPrincipal Carer Parents who are fully meeting their Mutual Obligation Requirementsby working 30 hours a fortnight (including instances when working is one of acombination of Activities) are considered to be meeting their requirements duringthe employer initiated shutdown period over the extended Christmas/New Yearschool holiday period. This only applies to Principal Carer Parents who reasonablyexpect to resume their employment when their employer resumes business in theNew Year.The employer initiated shut down period break can only be taken while the place ofemployment is closed, up to a maximum of eight weeks. After eight weeks thePrincipal Carer Parent will be required to participate in other Activities to meetMutual Obligation Requirements while the employer is in the shutdown period.Inability to obtain suitable childcare is an Acceptable or Valid ReasonIf the Principal Carer Parent is required to undertake an Activity but is unable toobtain suitable childcare, they will have an Acceptable or Valid Reason to notundertake that requirement. If this occurs, alternative requirements must be set toenable the Participant to meet their Mutual Obligation Requirements.Mutual Obligation Requirements for Participants with a Partial Capacity to WorkParticipants have a Partial Capacity to Work if both their baseline work capacity andwork capacity within two years of Intervention are less than 30 hours per week.jobactive guideline Managing and Monitoring Mutual Obligation Requirements GuidelineEffective from: 12 April 2021 TRIM ID: D21/240836 Page 11 of 50Mutual Obligation Requirements are based on a Participant’s work capacity withintwo years with Intervention. However, Participants are not required to participateimmediately at the higher work capacity. Rather, the Participant’s capacity toparticipate can be increased through participation in a suitable program ofassistance or other appropriate Activity.When a Participant’s work capacity with Intervention is less than their baseline workcapacity due to a deteriorating condition, their Mutual Obligation Requirements arebased on their baseline work capacity.Participants with an assessed Partial Capacity to Work of 15-29 hours per week canfully meet their part-time Mutual Obligation Requirements through 30 hours perfortnight of paid work including self-employment, approved study, or a combinationof these Activities.If they fully meet their Mutual Obligation Requirements through sufficientparticipation per fortnight in the above Activities these Participants cannot berequired to undertake Job Search or meet other requirements. They also do notneed to remain connected with a Provider and will be Suspended on a Provider’scaseload.Participants with an assessed Partial Capacity to Work who are fully meeting theirMutual Obligation Requirements through sufficient participation in paid work and/orstudy, may be eligible for a Provider Exit (which is processed manually by theProvider) if participation in the approved Activity is likely to be ongoing or last morethan 13 weeks. See the Period of Service, Suspensions and Exits Guideline.Participants who have been assessed as having a Partial Capacity to Work of 0-14hours per week can fully meet their Mutual Obligation Requirements by attendingquarterly appointments with Services Australia.Mutual Obligation Requirements for Participants with temporary reduced workcapacityParticipants may have a temporary medical condition with a temporary reducedwork capacity applied by Services Australia (which is identified through anEmployment Services Assessment). Participants will have reduced requirements forthe period of their temporary reduced work capacity. Providers must take this intoaccount when setting suitable approved Activities and the level of participation inthe Job Plan.If a Provider considers that a Participant without an assessed temporary reducedwork capacity is impacted by a medium or long-term medical condition, the Providershould take these personal circumstances into account when setting MutualObligation Requirements and record the information about the Participant’scircumstances in the ‘What you need to know’ section of the Department’s ITSystems. Providers should exercise judgement and take these personalcircumstances into account when setting Mutual Obligation Requirements. Mediumor long-term medical conditions are usually episodic or chronic in nature and includeschizophrenia, psychosis, depression and anxiety. Where appropriate, Providersshould advise Participants to contact Services Australia so that a reduction in theirjobactive guideline Managing and Monitoring Mutual Obligation Requirements GuidelineEffective from: 12 April 2021 TRIM ID: D21/240836 Page 12 of 50Mutual Obligation Requirements through a temporary reduced work capacity statusor an exemption can be considered.Participants who have been assessed as having a temporary reduced work capacityof 15-29 hours per week can fully meet their Mutual Obligation Requirementsthrough 30 hours per fortnight of paid work (including self-employment) approvedstudy or a combination of these Activities.If the Participant is fully meeting their Mutual Obligation Requirements throughsufficient participation per fortnight in the above Activities they cannot be requiredto undertake any Job Search or meet other requirements. They do not need toremain connected to a Provider and will be Suspended from the Provider’s caseload.Participants with an assessed temporary reduced work capacity who are fullymeeting their Mutual Obligation Requirements through sufficient participation inpaid work and/or study, may be eligible for a Provider Exit (which is processedmanually by the Provider) if participation in the approved Activity is likely to beongoing or last more than 13 weeks. See the Period of Service, Suspensions and ExitsGuideline.Participants who have been assessed as having a temporary reduced work capacityof 0-14 hours per week can fully meet their Mutual Obligation Requirementsthrough participation in a quarterly interview with Services Australia.Mutual Obligation Requirements for mature-age ParticipantsParticipants 55 years of age and over can meet their full-time Mutual ObligationRequirements through paid work (including self-employment), approved VoluntaryWork or a combination of these Activities, depending on their age andcircumstances, as follows:• If the Participant is 55 – 59 years of age and in their first 12 months ofreceiving payment, they can fully meet their Mutual ObligationRequirements by completing 30 hours per fortnight of paid work. This canalso be met by completing 30 hours per fortnight of a combination ofapproved study, Voluntary Work and paid work. However, this must includeat least 15 hours per fortnight of paid work.• If the Participant is 55 – 59 years of age and has been receiving payment formore than 12 months, they can fully meet their Mutual ObligationRequirements if they undertake at least 30 hours per fortnight of paid work,approved Voluntary Work or a combination of the two Activities.• If the Participant is aged between 60 and the age pension age, they can fullymeet their Mutual Obligation Requirements if they undertake at least 30hours per fortnight of paid work, approved Voluntary Work or acombination of the two activities.These Participants cannot be required to do Job Search or other requirements ifthey are meeting their Mutual Obligation Requirements in this way.Participants should remain connected with a Provider but will be Suspended on aProvider’s caseload. However, Providers can continue to refer them to jobopportunities. Services Australia will make an initial Appointment with the Providerfor Participants 55 years of age and over, even if they are already satisfying theirMutual Obligation Requirements (as above). Participants who fail to attend thisjobactive guideline Managing and Monitoring Mutual Obligation Requirements GuidelineEffective from: 12 April 2021 TRIM ID: D21/240836 Page 13 of 50Appointment or any other scheduled Provider Appointments or who fail to acceptreferrals to jobs, may be subject to action under the Targeted ComplianceFramework.See the Targeted Compliance Framework: Mutual Obligation Failures Guideline.Mutual Obligation Requirements for some Ministers of ReligionMinisters of Religion who are either a Principal Carer Parent or have a PartialCapacity to Work will be regarded as fully meeting their part-time Mutual ObligationRequirements by undertaking at least 30 hours per fortnight of paid pastoral workfor their religious organisation.Monitoring by Services Australia for Participants fully meeting their requirementsFor the above cohorts of Participants, Services Australia will determine whether aParticipant is fully meeting their Mutual Obligation Requirements. If ServicesAustralia establishes that they are participating sufficiently in appropriate Activities,they will update the Participant’s Job Plan to include the Activities they areundertaking to fully meet their Mutual Obligation Requirements. Once ServicesAustralia determines a Participant (other than a mature-age Participant) is fullymeeting their Mutual Obligation Requirements, the Participant may be a ServicesAustralia managed Participant and Exited from the Provider’s caseload.Continuing voluntarily in Employment Services• A Participant fully meeting their Mutual Obligation Requirements may elect toparticipate voluntarily in services while they are Suspended after:• being contacted by their Provider to discuss and agree to voluntarily participatewhile Suspended from employment services• notifying Services Australia, who will either call their Provider or book anAppointment for them• contacting their Provider directly to request services.• If a Participant who is Suspended from employment services elects to voluntarilyparticipate in employment services, the Provider must provide services to theParticipant.• If a Participant who is fully meeting their Mutual Obligation Requirementsparticipates voluntarily in employment services, Providers must not remove therelevant compulsory Activities that Services Australia has included in their Job Plan.Additional Activities included in the Job Plan must be added as voluntary.Sufficient work testThe decision that a Participant is doing sufficient work would generally be restrictedto cases where the person can fully meet their Mutual Obligation Requirementswhile still receiving some payment and a person can demonstrate a stable pattern ofemployment and earnings (e.g. permanent part-time work). If there is significantvariation in hours worked and earning from fortnight to fortnight, whether aParticipant’s work fully meets their Mutual Obligation Requirements must bedetermined fortnightly.jobactive guideline Managing and Monitoring Mutual Obligation Requirements GuidelineEffective from: 12 April 2021 TRIM ID: D21/240836 Page 14 of 50Self-employment will satisfy the sufficient work test if the Participant is working atleast their required number of hours and the taxable income provides the equivalentof the national minimum wage rate for the minimum required hours. If selfemployment does not satisfy the sufficient work test, the Participant will generallybe required to look for alternative work. Documentary evidence: Providers must document a Participant’s satisfactoryparticipation in self-employment as per the Documentary Evidence for AAR andother Approved Activities section of this guideline.If a Participant’s commitment to their business activities interferes with required JobSearch or other Activities, the person will usually not be considered to be‘unemployed’ for the purpose of qualifying for income support.Mutual Obligation Requirements for Early School LeaversAn Early School Leaver is a person who receives Youth Allowance (other), is under 22years of age and has not completed Year 12, the final year of secondary school or anequivalent Australian Qualifications Framework Certificate III level or above.Until they turn 22 years of age or attain Year 12 or an equivalent qualification, EarlySchool Leavers are generally required to participate in:• full-time education or training with no Job Search requirement, includingCertificate I and II level courses• a combination of part-time education or training and part-time work for a totalof 25 hours per week (15 hours for Principal Carer Parents and those with aPartial Capacity to Work of 15 to 29 hours per week) and no Job Searchrequirement• other approved Activities for 25 hours per week (15 hours for Principal CarerParents and those with a Partial Capacity to Work of 15 to 29 hours per week),including the requirement to do up to 20 Job Searches per month.Early School Leavers who are eligible for Youth Jobs PaTH Employability SkillsTraining and PaTH Internship Placements must still undertake Job Search. Forfurther information on these programs, refer to Youth Jobs PaTH Employability SkillsTraining (EST) section of this guideline.Once an Early School Leaver has completed Year 12 or an equivalent qualification orturns 22 years of age, they will no longer be an Early School Leaver. They will besubject to the Mutual Obligation Requirements that apply to other Participants.Verification of an Early School Leaver’s qualificationsOnly Services Australia can verify a Year 12 or equivalent qualification to determinewhether a young person is no longer an Early School Leaver. Services Australia willaccept any of the following:• a Year 12 certificate issued by a Senior Secondary Board of Studies• an Australian Qualification Framework Certificate III• a higher qualification issued by a Registered Training Organisation or highereducational institutionjobactive guideline Managing and Monitoring Mutual Obligation Requirements GuidelineEffective from: 12 April 2021 TRIM ID: D21/240836 Page 15 of 50• a Certificate III or IV of General Education for Adults• the International Baccalaureate• other higher education pre-entry course. Documentary evidence: Providers must fax an Early School Leaver’s qualifications tothe Services Australia Business Hotline on 1300 786 102. Sight the original and senda copy of the completed qualification with the cover sheet at Attachment B. If theoriginal qualification has been lost or destroyed, a certified copy of the qualificationor a letter from the education institution formally verifying attainment of thequalification will be accepted. If none of these can be obtained, a statutorydeclaration from the Early School Leaver will be accepted. The statutory declarationmust include the name of the course, date completed, name of institution andinstitution contact details, and must be appropriately certified. Do not sendverification requests to Services Australia if the education level is below Year 12.If Services Australia does not accept the qualification, they will contact the Provider.Providers must contact the Early School Leaver to advise them of the reason thequalification was not verified. System step: Where accepted by Services Australia, update the education levelinformation in the Participant’s JSCI to reflect the Early School Leaver’s advisedhigher level of educational attainment.(Deed References: Clause 93, 105Mutual Obligation Requirements for pregnant ParticipantsGenerally, Mutual Obligation Requirements for pregnant Participants will not changeduring the first two trimesters of pregnancy. However, Providers must take intoaccount the Participant’s personal circumstances when setting their MutualObligation Requirements. Pregnant Participants are exempt from Mutual ObligationRequirements from 6 weeks before the expected due date until six weeks followingthe birth of the child.Pregnant Participants will not be required to undertake Job Search from threemonths before their due date. During this time, Providers cannot compel theseParticipants to accept job offers or referrals to job interviews.Participants exempt from Mutual Obligation RequirementsIf a Participant is temporarily unable to meet their Mutual Obligation Requirements,Services Australia may grant an Exemption from requirements for a specified period.This recognises the different family and personal situations that Participants faceand that can prevent them from participating in Job Search, paid work, Work for theDole, vocational training or a range of other Activities designed to improve theiremployment prospects.The types of Exemptions that may be applied include but are not limited to thefollowing situations:• temporary medical incapacity• serious illness• pre and postnataljobactive guideline Managing and Monitoring Mutual Obligation Requirements GuidelineEffective from: 12 April 2021 TRIM ID: D21/240836 Page 16 of 50• caring for children with a disability or other special family circumstances• domestic violence• other special family circumstances including:o if a Principal Carer Parent is a registered and active foster carer or providingfoster care temporarily in an emergency, or on a respite, basiso if a parent is home schooling or facilitating distance education for one ormore of the children or secondary pupil children for whom they are theprincipal carer or main supportero if a Principal Carer Parent is caring for a family of four or more children aged18 years or undero if a principal carer is a relative but not a parent of a child and the child isliving with the principal carer in accordance with a family law order, oro if a principal carer is a relative but not a parent of a child (kin child) and theprincipal carer is caring for the wellbeing of that kin child in accordance witha document accepted by the state/territory that is responsible for thewellbeing of children.• other special circumstances, including:o major personal disruption to the job seeker’s homeo major personal crisis (including homelessness)o affected by declared natural disaster, e.g. bushfire, flooding or cycloneo volunteering during a state or national emergencyo temporary caring responsibilitieso dad and partner leaveo undertaking jury dutyo being a newly protected witnesso being a newly arrived refugee, oro undertaking Indigenous cultural business.If a Provider believes that the Participant does not have the capacity to meet theirMutual Obligation Requirements, the Participant should be encouraged to contactServices Australia to test their eligibility for an Exemption. Participants will need toprovide evidence to support their claim.If applying for an Exemption due to a temporary medical condition, the Participantwill need to submit appropriate evidence, for example an approved medicalcertificate.However, Services Australia should wherever possible reduce a Participant’s MutualObligation Requirements rather than exempting them completely.Participants granted an Exemption will be Suspended from a Provider’s caseload forthe period of the Exemption. Some Participants with longer-term Exemptions maybe Exited from a Provider’s caseload. However, Participants may voluntarily chooseto continue participating with employment services.NOTE: Some Participants considering an application for a Disability Support Pensionmay need to demonstrate that they have actively participated in a Program ofjobactive guideline Managing and Monitoring Mutual Obligation Requirements GuidelineEffective from: 12 April 2021 TRIM ID: D21/240836 Page 17 of 50Support to be eligible for Disability Support Pension. You should advise theseParticipants that periods of exemption will not be counted as participation in aProgram of Support. More information for providers can be found in theParticipation in a Programme of Support for DSP Claimants Supporting Document.Participants subject to domestic violenceIf there is any suspicion of domestic violence (including family violence) thenProviders must refer the Participant to a Services Australia social worker. Providersshould also refer a Participant to one of the national or state-based organisations foradvice and information about domestic violence.Providers notified of domestic violence (including family violence) as the reason fornot meeting Mutual Obligation Requirements, must consider this in theirassessment of whether or not the Participant had a Valid Reason.If a Participant applies to Services Australia for an Exemption because they aresubject to domestic violence (including family violence), Services Australia will makean assessment on whether an Exemption is granted and the appropriate length ofthe Exemption from their Mutual Obligation Requirements.If the Participant is a Principal Carer Parent and subject to domestic violence,Services Australia will generally grant an Exemption.Suitable Activities to meet Mutual Obligation Requirements and the AARConsider the Participant’s Stream, Phase and individual circumstances when settingMutual Obligation Requirements. In particular, consider whether the Participant is inthe Work for the Dole Phase and has an AAR.Include approved Activities in the Participant’s Job Plan that will enable them tomeet their Mutual Obligation Requirements, using the correct Job Plan code linkedto the Activity scheduled in the Calendar. If the Participant is in the Work for theDole Phase, sufficient hours of Activities must be scheduled in the Calendar to allowthe Participant to meet their AAR.Depending on a Participant’s circumstances, there is a range of Activities they mayundertake to meet their Mutual Obligation Requirements (some of which aredescribed below).Approved Programs of WorkOnly Participants over 18 years of age can take part in an Approved Program ofWork.All Participants in an Approved Program of Work (whether they are receiving a fullor part rate of income support payment) are eligible for the Approved Program ofWork Supplement of $20.80 a fortnight (Social Security Law).Approved Programs of Work for jobactive Participants include:• the National Work Experience Programme – the NWEP can only be included as avoluntary not compulsory Activity in the Job Plan• Work for the Dole – Only Participants 18 years of age and older can take part inWork for the Dolejobactive guideline Managing and Monitoring Mutual Obligation Requirements GuidelineEffective from: 12 April 2021 TRIM ID: D21/240836 Page 18 of 50Work for the Dole cannot be included as a compulsory Activity (i.e. can only beincluded as voluntary) in the Job Plan if:• the Participant is receiving less than the full rate of JobSeeker Payment, YouthAllowance (other), or Parenting Payment Single, where the rate is reduced dueto the income test (combined income of the Participant and, if applicable, theirpartner)• the Participant’s Job Plan also includes the Paid Work Job Plan code EM56• for Special Benefit- Nominated Visa Holders, the person or, if applicable, theirpartner has income• the Activity is more than 50 hours per fortnight, or• the Participant is 60 years of age and over.In all other circumstances, except for Participants under 18 years of age, Work forthe Dole can be included as a compulsory Activity in the Participant’s Job Plan.Work for the DoleOnly Participants 18 years and older can take part in Work for the Dole.Work for the Dole may be included as a voluntary Activity in the Participant’s JobPlan in the above circumstances. However, Participants in these circumstances canbe compelled to participate in another Activity to enable them to meet their AARIf the Participant is receiving anything less than the full rate of income support, thenWork for the Dole may be included in combination with other approved Activities tomeet their AAR. If they elect to do this, then Work for the Dole must be included asa voluntary Activity in their Job Plan.Providers should regularly review if the Participant is receiving a full rate of incomesupport or a reduced rate due to the income test. Providers can view a Participant’sprevious four fortnights’ income support payment rate on the Department’s ITSystems Notification screen. If a Participant returns to the full rate of incomesupport, the Provider can update the Participant’s Job Plan to include Work for theDole as a compulsory Activity. Documentary evidence: Providers may also consider requesting documentaryevidence from the Participant to determine if that Participant is declaring income toServices Australia or is on a reduced rate of income support for other reasons.If the Participant fails to actively participate in the voluntary Work for the DoleActivity, then a Provider should consider replacing it with an alternative compulsoryActivity so that the job seeker can meet their AAR. For example, the job seeker couldbe compelled to do some voluntary work to achieve the required hours eachfortnight. The Participant should not receive the Approved Program of WorkSupplement in a fortnight in which they did not actively participate in Work for theDole.National Work Experience ProgrammeThe National Work Experience Programme provides voluntary short-termplacements for Participants 17 years of age or over, regardless of whether theParticipant is receiving full or part rate of income support payment.jobactive guideline Managing and Monitoring Mutual Obligation Requirements GuidelineEffective from: 12 April 2021 TRIM ID: D21/240836 Page 19 of 50Work Experience (Other) PlacementsWork Experience (Other) Placements provide voluntary, short-term, observationalunpaid work experience placements for Participant 15 years of age or over,regardless of whether the Participant is receiving an Income Support Payment.Participation in this Activity can contribute towards a Participant’s Mutual ObligationRequirement, but is not approved for AAR purposes except for Stream C jobactiveParticipants.Youth Jobs PaTH Employability Skills Training (EST)A Participant is Employability Skills Training (EST) Eligible if they are between 15 and24 years of age, receiving income support and have Mutual ObligationRequirements.EST Courses consist of 75 hours of training, delivered at 25 hours per week overthree weeks for Participants with full time Mutual Obligation Requirements and15 hours per week over five weeks for Participants with part-time Mutual ObligationRequirements.An EST Eligible Participant has a mandatory requirement to participate in EST oncethey have received services through jobactive for five months. An EST mandatoryParticipant must be considered for both types of EST courses.Reports are available in ESS Web and Qlik, which identify EST mandatory and eligibleParticipants, including those not in any Activity.An EST mandatory Participant retains their mandatory status until they havecompleted both EST Courses. This is to encourage the development of employabilityskills. ESS Web recognises completion of an EST Course when a completion paymentis claimed by the EST Provider.Once a Participant has completed both types of EST Courses and the associatedcompletion payments have been claimed by the EST Provider, the Participant willrevert to and maintain an EST Eligible status for as long as they meet the eligibilitycriteria.Providers have discretion not to refer a Participant (for whom EST would otherwisebe mandatory) to an EST Course, or include EST as a compulsory Activity in the JobPlan if the Provider considers that the Participant:• already has the relevant skills and experience (such as through having relevantrecent workforce experience or already having a part time job)• has recently completed similar training• has Non-Vocational Barriers that must be addressed first as a priority beforethey can benefit from the training – this could include language issues, healthissues or family problems• would have to travel more than 90 minute each way to the training (60 minutesfor Participants with part-time Mutual Obligation Requirements) or there are nosuitable EST courses available• is referred to another suitable Activity – this should only be used when there isan active referral or commencement to another Activity in ESS Web. Whereanother Activity referral is in place with an end date in the near future, Providersshould consider creating an EST referral for a future course. This provides anopportunity for the Participant to move from their current activity into ESTjobactive guideline Managing and Monitoring Mutual Obligation Requirements GuidelineEffective from: 12 April 2021 TRIM ID: D21/240836 Page 20 of 50Choosing one of these reasons in ESS Web removes the Participant from the countof Participants who are EST Mandatory. After eight weeks the Department’s ITSystems will override and unselect the reason, making the Participant ESTMandatory again. Providers must then reassess the suitability of EST for theParticipant. Provider’s use of these reasons will be monitored.Participants who are EST eligible can also be referred to an EST Course from day onein jobactive.Providers will receive a notification in the Department’s IT Systems whenParticipants been serviced in jobactive for five months. The Activity ManagementGuideline provides details on EST, including how to record reasons for why aParticipant will not be participating in EST Courses.Participants with part-time Mutual Obligation Requirements such as Principal CarerParents or others with a Partial Capacity to Work may volunteer to undertake morethan 15 hours per week of EST. The additional hours will need to be recordedseparately in the Job Plan as a voluntary Activity. These Participants are encouragedto participate for the duration of the Course but cannot be compelled to undertakeadditional hours. If the Participant is unable to meet the Course hours, the Providershould consider a more suitable Activity. System step: If a Participant is EST mandatory, ESS Web prevents the finalisation oftheir Job Plan when making a referral to other activities. When referring an ESTmandatory Participant to another activity, the EST opt-out reason of ‘referred toother activity’ must be applied before updating the Job Plan with the other activity.PaTH Internship PlacementsYoung Participants 17–24 years of age, with Mutual Obligation Requirements, canparticipate in a PaTH Internship.Eligible young Participants must:• be in jobactive Stream A and have participated in either block one, or block twoEmployability Skills Training: or• be in jobactive Stream A and have been continuously serviced in employmentservices from any jobactive provider, Transition to Work provider or DisabilityEmployment Services provider for at least six months; or• be in jobactive Stream B or C, Transition to Work or Disability EmploymentServices.Early School Leavers can participate in a PaTH Internship. PaTH Internshipplacements are to be included in the Job Plan as a voluntary item. However, if theParticipant fails to participate, then the Provider will need to place them in analternative compulsory Activity.See the Managing PaTH Internships Guidelines for further information.Career Transition Assistance (CTA)All Participants aged 45 years and over, and registered with a jobactive Provider, areeligible to participate in CTA. CTA provides opportunities for mature-age people toidentify and articulate transferable skills, increase their job readiness and betterjobactive guideline Managing and Monitoring Mutual Obligation Requirements GuidelineEffective from: 12 April 2021 TRIM ID: D21/240836 Page 21 of 50target their Job Search to local industries and available jobs, and develop basicfunctional IT skills.Participation in CTA is 75 hours over an eight-week period. Where a Participant withpart-time Mutual Obligation Requirements is referred to CTA, the jobactive Providershould select and modify the schedule in the Participant’s calendar as necessary tomeet the Participant’s needs.CTA is an approved Activity for the purposes of meeting a Participant’s AAR and willfully meet the Participant’s AAR for the duration of their participation in CTA while inthe Work for the Dole Phase.Participation in CTA is voluntary, and CTA can only be added to a Participant’s JobPlan as a voluntary Activity. CTA Providers will advise the Participant’s jobactiveProvider if the Participant stops attending CTA. If the Participant is exited from CTA,the jobactive Provider must place them in an alternative approved Activity.Launch into WorkParticipation in Launch into Work program pre-employment projects should beincluded as a voluntary Activity in the Participant’s Job Plan. Providers should recordthis Activity in the Job Plan using the ET64 Work Preparation activity code. Providersshould include the relevant activity details, such as the Launch into Workorganisation and dates and hours of participation.Participation in Launch into Work program pre-employment projects will fully meetparticipants’ AAR for the duration of the project. Participants will not have tocomplete other activities whilst participating in the project.Regional Employment Trials – 10 Selected Trial RegionsParticipation in the Regional Employment Trials Activity will meet the job seeker’sAAR for the duration of their participation in the Regional Employment TrialsActivity.Participation in a Regional Employment Trials Activity is voluntary, and providersshould record participation in a Regional Employment Trials Activity as a voluntaryactivity in the job seeker’s Job Plan.See the Regional Employment Trials Guideline for further information, including onselected trial regions.Local Jobs Program – 25 Selected Employment RegionsParticipation in a Local Jobs Program (LJP) Activity will meet the job seeker’s AAR forthe duration of their participation in the LJP Activity.Participation in a LJP Activity is voluntary, and providers should record participationin a LJP Activity as a voluntary activity in the Participant’s Job Plan.See the Local Jobs Program Guideline for further information.Study and TrainingAs part of servicing and setting mutual obligation requirements, Providers should:jobactive guideline Managing and Monitoring Mutual Obligation Requirements GuidelineEffective from: 12 April 2021 TRIM ID: D21/240836 Page 22 of 50• encourage Participants to build on their existing skill sets and help them toaccess appropriate and targeted skills and training opportunities; and• become familiar with, and promote, flexible study and training including coursessubsidised by State and Territory governments, including and the JobTrainerFund,• ensure the training is appropriate for the Participant and that the courses areunder 12 months duration and in areas of high skill demand (see below).For Providers deciding to fund an education or training course, see the Using theEmployment Fund General Account Guideline.What is an approved course of study or trainingParticipants can study in a course of high skill demand where the course is no morethan 12 months in duration.Courses considered in demand include:• subsidised courses in the Vocational Education and Training system, includingadditional courses made available through the JobTrainer Fund or listed onwww.myskills.gov.au as ‘subsidies’ in the relevant State or Territory.• Higher Education short course listed on www.courseseeker.edu.au/courses, and• courses approved by Providers as outlined below.Additional Provider approved in-demand coursesProviders can also approve a Participant’s participation in study or training under thefollowing provisions:• completing the course is likely to lead to an employment outcome for theParticipant, or• there is little chance of the Participant finding employment with their existingskills, or• the course will lead to qualifications in an area of identified skill needs.Approval of study and trainingProviders must approve study and courses. An approved course must be included asa compulsory Activity in the Participant’s Job Plan.If a Provider approves a course and includes it in the Participant Job Plan then theParticipant must generally still attend appointments with their Provider, look forwork and accept suitable work as long as it does not conflict with the scheduled timeof the course. Job search requirements can be reduced to reflect the Participant’sstudy load (see below section on Jobsearch).Job seekers who are working part time while studying are taken to be fully meetingtheir requirements when their combined work and study hours reach 70 perfortnight.A Principal Carer Parent or Participant with a Partial Capacity to Work of15 29 hours per week undertaking an approved study or training for at least 30hours per fortnight is considered to be fully meeting their part-time MutualObligation Requirements. These recipients are managed by Services Australia andwill be Suspended from the Provider’s caseload.jobactive guideline Managing and Monitoring Mutual Obligation Requirements GuidelineEffective from: 12 April 2021 TRIM ID: D21/240836 Page 23 of 50Non-approved study or trainingParticipants can undertake other education or training under their own initiative atany time but, if the Activity is not approved (as outlined above) and included as acompulsory item in their Job Plan, this will not contribute towards their mutualobligation requirements.People undertaking a full time course that is longer than 12 months in durationshould generally be placed on a student allowance. Providers should refer full timestudents to Services Australia for an income support payment eligibility check.Except in specific circumstances, Providers cannot approve full-time courses of 12months (two semesters) or longer in duration, or Masters or Doctorate courses.Note: Exceptions include:• Participants in receipt of Special Benefit (NVH) who have not attained a Year 12or equivalent qualification, may undertake full time study in a school institutionup to Year 12. These Participants will still be required to attend Providerappointments and undertake up to 20 Job Searches per month.• the Participant is a single Principal Carer Parent on JobSeeker Payment, has beengranted PES for an academic course or course longer than 12 months. Where aneligible course for which PES is granted is being undertaken full-time or for atleast 30 hours per fortnight, this will fully meet requirements, and the singleprincipal carer will not be required to undertake additional activities. Providerscan include this as approved study in the Participant’s job plan, or• the Participant is in receipt of Parenting Payment Single (this study wouldusually be approved by Services Australia), or• the Participant is a Parenting Payment recipient who transferred to JobSeekerPayment or Youth Allowance (other), or, in some limited instances where aParticipant was granted the Disability Support Pension, and then transferred toJobSeeker Payment or Youth Allowance (other). They are able to continue theirstudies in the same course they commenced while receiving the previousIncome Support Payment type (this would usually be approved by ServicesAustralia) for which they receive PES.• Services Australia has approved participation in a full-time course forParticipants prior to entering employment services if the Participant has beenidentified as requiring training under the Skills for Education and Employment(SEE) or Adult Migrant English Program (AMEP).• Services Australia can also approve participation in a full-time course for anyParticipant prior to entering employment services or another relevant Provider’sprogram if:▪ the Participant has an offer of employment, confirmed by a letter fromthe potential employer, contingent upon their completing the course▪ the course has a clear vocational application, and▪ the Participant is prepared to meet any additional expenses involved.Breaks in ActivitiesIf a Participant has a break in an Activity which is required to satisfy their MutualObligation Requirements, the Provider must update the Participant’s Job Plan withother Activities to meet their Mutual Obligation Requirements.jobactive guideline Managing and Monitoring Mutual Obligation Requirements GuidelineEffective from: 12 April 2021 TRIM ID: D21/240836 Page 24 of 50There is no need to adjust a Participant’s requirements if they have a break of lessthan or equal to four weeks that is outside their control. If the break is greater thanfour weeks then the Participant must do other requirements, such as Job Search, forthe period of the break. The Job Plan must be updated to include the newrequirements.Suitable workParticipants must actively look for work and be prepared to accept any offer ofsuitable work in a variety of fields. Any work can be considered suitable provided itmeets certain safeguards set out in Social Security Law, such as minimum statutoryconditions and related health and safety considerations.‘Suitable work’ includes any work that a Participant is capable of doing, not justwork the Participant prefers to do or is specifically qualified for. This can includecasual or permanent, and part-time or full time work depending on the Participant’sassessed capacity. Participants are required to accept suitable work that may not betheir first preference while they continue to look for work that better matches theirqualifications, expertise and interest.Work is unsuitable if it:• involves skills, experience or qualifications that the person does not have andappropriate training will not be provided by the employer• is above the Participant’s assessed work capacity within the next two years withintervention• may aggravate a pre-existing illness, disability or injury and medical evidence hasbeen provided• involves health or safety risks and would contravene an occupational health andsafety law• has terms and conditions which are less generous than the applicable statutoryconditions• involves commuting from home to work that would be unreasonably difficult(more than 60 minutes one way for Principal Carer Parents and those withPartial Capacity to Work and more than 90 minutes one way for otherParticipants)• is considered by the Participants to be unsuitable on moral, cultural or religiousgrounds• is not consistent with prevailing community standards• is the subject of industrial dispute• involves enlistment in the Defence Force or the Reserve Forces• requires the person to change residence.Unsuitable work for Principal Carer ParentsIn addition to the above ‘unsuitable work’, Principal Carer Parents cannot berequired to accept employment of more than 25 hours a week. Additionally,Providers should consider whether:• the Principal Carer Parent has access to appropriate care and supervision fortheir child/children during the times when they would be required to workjobactive guideline Managing and Monitoring Mutual Obligation Requirements GuidelineEffective from: 12 April 2021 TRIM ID: D21/240836 Page 25 of 50• the location of either the workplace or the child care facility would make thetotal travel time to and from work unreasonable• the Principal Carer Parent will be at least $50.00 a fortnight financially better offas result of working.If a job offer to the Principal Carer Parent involves employment outside school hoursor in school holidays, a job is generally considered suitable if there is appropriatecare and supervision for a child during the hours of work (including the travel to andfrom work). Suitable care and supervision means:• childcare provided by an approved childcare service (within the meaning of theFamily Assistance Administration Act 1999).• any other care or supervision arrangements that the parent deems suitable.Unsuitable work for Participants with a Partial Capacity to WorkIn addition to the list above of ‘unsuitable work’, work is unsuitable for Participantswith a Partial Capacity to Work if:• it does not provide appropriate support or facilities to take account of theillness, disability or injury• the total cost of participating in employment means that the Participants wouldbe financially worse off as a result of undertaking the work. Examples includepersonal care requirements incurred by the Participant to get ready for work orwhile on the job; disability aids required for participation in the job that are notcovered by the Employer and the cost of travel to and from the job by theParticipant’s means of transport.Job Search Requirements are an important part of MutualObligation RequirementsProviders will set the number of Job Searches a Participant is required to undertakeper month in accordance with the Deed, this Guideline and Social Security Law.Record the number of Job Searches required in the Participant’s Job Plan.Participants with Mutual Obligation Requirements will usually have to look for work.The number of Job Searches generally expected of Participants (including PrincipalCarer Parents and those with a Partial Capacity to Work of 15 to 29 hours per week)is:• for Stream A and Stream B Participants – 20 Job Searches per month• for Stream C Participants – Job Search depends on capacity• for Participants aged 60 years and over (regardless of Stream) – Job Searchdepends on capacity.Participants cannot be required to do more than 20 Job Searches per month.When assessing the quality of the Participant’s Job Search efforts, Providers shouldconsider whether the jobs applied for were:• at a variety of levels of seniority or remuneration that is suitable for theParticipant; andjobactive guideline Managing and Monitoring Mutual Obligation Requirements GuidelineEffective from: 12 April 2021 TRIM ID: D21/240836 Page 26 of 50• in a variety of fields and occupations in which the Participant is suitably qualifiedor has experience, if that work is suitable for the Participant; unless theParticipant is studying or participating in training and the Provider agrees theParticipant can focus on job search relevant to their field of study if it willincrease the likelihood of the Participant finding sustainable employment, and• applied for using a variety of methods to contact potential employers.While the above must be taken into account when assessing Job Search efforts,Providers should also consider the Job Search efforts of the Participant moreholistically over time. A Participant is not required to meet each of these criteria ineach separate Job Search period – therefore it is important to consider factors suchas:• labour market restrictions as the type and number of vacancies available in eachJob Search period may differ; and• the most appropriate pathway for the Participant to obtain sustainableemployment. In considering this, providers could discuss and agree to a strategyfor targeting Job Search efforts in advance with the Participant to increase theirlikelihood of securing employment.(Deed references: Clause 113)Participants who do not have Job Search RequirementsThe following Participants will not be required to undertake Job Search while theyare fully meeting their Mutual Obligation Requirements:• Principal Carer Parents• those with a Partial Capacity to Work of 15 to 29 hours per week• Participants 55 years of age and over• Participants undertaking Drug and Alcohol rehabilitation in a ResidentialProgram• refugee Participants undertaking activities to help adjust to life in Australia andto increase chances of finding work.• Pregnant Participants are exempt from Job Search from six weeks before theirexpected due date until six weeks following the birth of their child.• NEIS Prospective Participants who have been assessed as NEIS Eligible but havenot yet signed a NEIS Participant Agreement will have their Job Searchrequirements reduced to zero while participating in NEIS Training.• NEIS Participants in receipt of Parenting Payment (Single) or the DisabilitySupport Pension are able to choose to remain on their current payment or moveto NEIS Allowance. Where they remain on their current payment whileparticipating in NEIS Assistance and actively working on their small business,they do not have Job Search or other Mutual Obligation Requirements.• Early School Leavers who are meeting their Mutual Obligation Requirementsthrough full-time education or a combination of part-time study and part-timework of 25 hours per week (15 hours for those with part-time Mutual ObligationRequirements) must not have any Job Search requirements in their Job Plan.• Participants participating in a total of 70 hours a fortnight of combined declaredpaid work (including self-employment) and approved study or training (seeabove).jobactive guideline Managing and Monitoring Mutual Obligation Requirements GuidelineEffective from: 12 April 2021 TRIM ID: D21/240836 Page 27 of 50Recording Job Search requirements in the Job PlanWhen setting compulsory Job Searches, Providers must use the JS09 code. TheDepartment is actively monitoring Job Plans and would expect that:• for Stream A and Stream B Participants, all Job Plans should contain JS09.• for Stream C Participants, most Job Plans should contain JS09. In someExceptional Circumstances, Job Searches may not be required for a limitedperiod while non-vocational issues are actively being addressed.Circumstances that may reduce Job Search requirementsDo not reduce the number of Job Searches a Participant is required to undertakemerely because the Participant is undertaking other Activities – in particular study orduring the Work for the Dole Phase.Providers may reduce the number of Job Searches as a result of a Participant’s:• participation in approved study or training• physical, intellectual or psychiatric impairment• non-residential treatments or counselling for drug and alcohol dependency(including Drug Court Orders)• preventative health treatments and interventions – (for jobactive IndigenousParticipants and Stream C Participants)• substantially elevated level of family and caring responsibilities• accommodation situation, where this is likely to impede Job Search• education or skill level, where this is likely to substantially limit job opportunities• current employment status (part-time or casual work)• domestic violence (including family violence) or family relationship breakdown(Services Australia may grant an Exemption from Mutual ObligationRequirements in these circumstances)• level of English language skills, if Participant is doing a course to improve theseskills• cultural factors• the state of the labour market and the transport options available to the personin accessing that market, for example, taking into account travel time.For example, a Stream A Participant either living in a metropolitan area or within 90minutes travel time to metropolitan area would be expected to have 20 JobSearches per month. In a regional area with limited vacancies and where the traveltime to more positive labour markets is more than 90 minutes, it might beappropriate that a Stream A Participant has a lower Job Search requirement, forexample, 15 Job Searches per month.Job Search requirements for those in approved study and trainingParticipants studying an approved course or can have their studies counted towardsreducing Mutual Obligation Requirements, including:.• Providers can reduce and tailor a Participant’s requirements by taking intoaccount their study/trainingjobactive guideline Managing and Monitoring Mutual Obligation Requirements GuidelineEffective from: 12 April 2021 TRIM ID: D21/240836 Page 28 of 50• Participants who are working and studying/training for at least 70 hours perfortnight will have no Job Search requirements, but will stay connected to aProvider.Participants are still required to accept any suitable work that does not conflict withscheduled course times and Providers should consider what is an appropriate levelof Job Search which will not interfere with Participants’ ability to undertake theirapproved study/training.Where studying an area of identified skill needs in a demand area which would belikely to improve a job seeker’s’ employability, job seekers may initially restrict theirJob Search to that skill area. For example, job seekers studying an aged care relatedqualification should be allowed to initially restrict their Job Search to that field.However, Providers have discretion to require job seekers to diversify their jobsearch, particularly where previous searches in that area has have been unsuccessfulor there is little immediate likelihood of finding work in the area studied.Participants who combine declared work and approved study/training for at least 70hours per fortnight are not required to look for additional work or participate inother activities. However, they should remain connected to the Provider and may bereferred to suitable work opportunities that do not conflict with their study or work.Job Search requirements for Early School Leavers who are not meeting theirrequirements through study or paid workEarly School Leavers who are meeting their Mutual Obligation Requirementsthrough approved Activities other than just paid work and study for 25 hours perweek (15 hours for Principal Carer Parents and those with a Partial Capacity to Workof 15 to 29 hours per week) must have up to 20 Job Searches per month in their JobPlan.Job Search requirements while studying Language, Literacy and Numeracy coursesIf a Provider has identified that a Participant needs to improve their LanguageLiteracy and Numeracy skills, the number of required Job Searches may be reduced(but not reduced to zero) while the Participant is actively participating in anaccredited Language Literacy and Numeracy course. Approved courses include theSkills for Education and Employment program and the Adult Migrant EnglishProgram.Job Search requirements for Stream C Participants and Participants 60 years of ageand overThe number of Job Searches required by Stream C Participants and Participants60 years of age and over depends on their capacity. Generally, 10 Job Searches permonth are expected.When setting an appropriate number of Job Searches, in addition to otherconsiderations, Providers may also consider:• other non-vocational issues or vocational issues that are being, or have beenaddressed• if the Participant has undertaken re-skilling or re-trainingjobactive guideline Managing and Monitoring Mutual Obligation Requirements GuidelineEffective from: 12 April 2021 TRIM ID: D21/240836 Page 29 of 50• for Stream C Participants, it might be appropriate in some ExceptionalCircumstances to have no Job Searches for a period while non-vocational issuesare actively being addressed.For Stream C Participants, the number of Job Searches required is expected toincrease over time as they overcome or sufficiently manage personal or nonvocational issues.Job Search requirements for those in paid workFor Participants with full-time Mutual Obligation Requirements:• if doing at least 40 hours of declared paid work (including self-employment)per fortnight then the number of Job Searches should be halved. If theParticipant is doing a significant number of hours of paid work per week andreceiving only a residual amount of income support, the number of Job Searchesmay be reduced further.• if doing at least 70 hours of declared paid work (including self-employment)• per fortnight then the Participant should have no Job Search requirement ifdoing at least 70 hours of combined declared paid work (including selfemployment) and approved study or training per fortnight then the Participantshould have no Job Search requirement.For Participant with part-time Mutual Obligation Requirements (Principal CarerParents and those with a Partial Capacity to Work of 15 to 29 hours per week):• if doing 11 to 29 hours of declared paid work (including self-employment)per fortnight, the number of Job Searches should be halved• if doing 30 hours or more of declared paid work (including self-employment) perfortnight, the Participant should have no Job Search requirement.(Deed references: Clause 113)Annual Activity Requirement (AAR)The AAR is the set number of hours that a Participant must complete in approvedActivities when in the Work for the Dole Phase.Most Participants have an AAR when they enter into the Work for the Dole Phaseand must participate in an approved Activity or combination of approved Activitiesto meet their AAR.Providers must ensure that Participants in the Work for the Dole Phase fulfil theirAAR. Work for the Dole Phase Activity commencement and participation areperformance measures in Providers’ Star Ratings. For more information on the StarRatings, see the Performance Framework Guideline.(Deed references: Clauses 107, 108, 109)Entering the Work for the Dole PhaseAll Participants who are commencing in the Work for the Dole Phase for the firsttime start the phase after they have been in jobactive for 12 months. Following this,Participants will need to take part in the Work for Dole Phase for a continuous sixmonths each year they remain in jobactive.jobactive guideline Managing and Monitoring Mutual Obligation Requirements GuidelineEffective from: 12 April 2021 TRIM ID: D21/240836 Page 30 of 50Determining the hours of participation to meet the AARThe number of hours of participation in approved Activities that a Participantrequires to meet their AAR depends on their age, their assessed capacity to workand whether they are a Principal Carer Parent.Participants with no AAR:• Participants who have reached Age Pension age.• Participants who are fully meeting their part-time Mutual ObligationRequirements through participation in appropriate Activities for 30 hours perfortnight• Participants 55 years of age and over during the period they are meeting theirfull-time Mutual Obligation Requirements through participation in appropriateActivities for 30 hours per fortnight• Participants with a Partial Capacity to Work or temporary reduced work capacityof 0 to 14 hours per week• Participants with Community Service Orders of 20 or more hours per week• Early School Leavers with full-time Mutual Obligation Requirements alreadyundertaking 25 hours a week of approved Activities or full-time study.Using the AAR CalculatorThe AAR Calculator on the Department’s IT Systems provides information on howmany hours of participation Participants need to complete to meet their AAR. Seethe Help. For more information on how to access the AAR Calculator.Note: Under the Targeted Compliance Framework, where Activities are recorded inthe Calendar, which contribute to a Participant’s AAR, the Department’s IT Systemswill calculate hours. There are exceptions, however, where hours will still need to bemanually calculated, when hours need to be adjusted.Participation hours for Participants with full-time Mutual Obligation Requirements• Up to 49 years of age: generally must participate for 650 hours over 26 weeks(50 hours per fortnight)• Aged 50 to 59 years of age: generally must participate for 390 hours over26 weeks (30 hours per fortnight).• Aged 60 years to the aged pension age: generally must participate for 130 hoursover 26 weeks (10 hours per fortnight)Participation hours for Participants with part-time Mutual Obligation Requirements• Under 30 years of age: generally must participate for 390 hours over 26 weeks(30 hours per fortnight)• 30 to 59 years of age: in most circumstances must participate for 200 hours over26 weeks (15 to 16 hours per fortnight).• Aged 60 years to the aged pension age: Nil requirementsjobactive guideline Managing and Monitoring Mutual Obligation Requirements GuidelineEffective from: 12 April 2021 TRIM ID: D21/240836 Page 31 of 50Participation hours for any Participation undertaking Defence Reserves• For Participation undertaking Defence Reserves: 240 hours over 26 weeks(18 – 20 hours per fortnight).Participation in the Launch into Work programFor Participation in the Work for the Dole phase, participation in Launch into Workprogram pre-employment projects will fully meet Participants’ AAR for the project’sduration. If the Participant stops attending the project, or does not commenceemployment with the Launch into Work Organisation at the end of the project, theyneed to be referred to another AAR Activity in order to complete their AAR hours forthe remaining weeks of their Work for the Dole phase.Participation in Regional Employment Trials ActivitiesParticipation in the Regional Employment Trials Activity will meet the job seeker’sAAR for the duration of their participation in the Regional Employment TrialsActivity. If the participant stops attending the activity they need to be referred toanother AAR activity in order to complete their AAR hours for the remaining weeksof their Work for the Dole phase.See the Regional Employment Trials Guideline for further information.Participation in Local Jobs Program ActivitiesParticipation in a LJP Activity will meet the job seeker’s AAR for the duration of theirparticipation in the LJP Activity. If the participant stops attending the activity theyneed to be referred to another AAR activity in order to complete their AAR hours forthe remaining weeks of their Work for the Dole phase.See the Local Jobs Program Guideline for further information.Participation hours in approved study/trainingFull-time loadIf the training Provider considers the Participant has a full-time study load then theParticipant will meet their fortnightly hour’s requirement in the fortnights they arestudying, regardless of actual contact hours.For example, a Participant who has an AAR of 50 hours per fortnight and undertakes44 contact hours per fortnight of full-time study does not have to complete anyadditional hours in another Activity while they are undertaking a full-time studyload.Non-contact hoursPublished non-contact study hours for Participants undertaking part-timestudy/training will also count towards a Participant’s AAR, as long as they do notexceed the course’s face-to-face hours. Where a course’s non-contact study hoursare not published, up to a maximum of 10 non-contact study hours per fortnight canbe counted towards part-time study. Any non-contact study can be reflected in theJob Plan by using the appropriate Job Plan code, with study recorded in theParticipant’s Calendar.jobactive guideline Managing and Monitoring Mutual Obligation Requirements GuidelineEffective from: 12 April 2021 TRIM ID: D21/240836 Page 32 of 50Online coursesFor online courses, it is expected that the majority of course hours are non-contact.In these cases, study load (hours) and duration requirements as published by thetraining institution will count towards a Participant’s AAR. If the total part-timestudy hours are not sufficient to meet a Participant’s AAR, other Activities will alsoneed to be undertaken. System step: For study or training Activities, Providers must record the outcomes ofthe training course upon completion (for example, whether a certificate orstatement of attainment was achieved).Change of circumstances during the Work for the Dole PhaseIf a Participant circumstances change during their Work for the Dole Phase, theirAAR may also change. This may occur when a Participant becomes or ceases to be aPrincipal Carer Parent, where a Participant’s capacity to work changes or when aParticipant turns 30 years of age. In these instances, the Participant’s participationmust match their new requirement.For example, if a Participant who is 49 years of age and has an overall requirementof 650 hours turns 50 years of age while in the Work for the Dole Phase, theirrequirement will reduce to 390 hours. If they have already completed 390 hours dueto undertaking 25 hours per week over their first four months in the Work for theDole Phase, they will have already met their AAR at this point in the Work for theDole Phase.Selecting Activities for a Participant to meet their AARAfter consultation with the Participant, Providers must determine and source theActivities that the Participant must undertake to meet their AAR in accordance withthe Deed, this Guideline and Social Security Law. System step: The Provider must record these in the Participant’s Job Plan, includingthe relevant hours of participation the Participant needs to undertake eachfortnight.Providers placing Participants into Activities must prioritise Participants with MutualObligation Requirements over other Participants. System step: When recording CTA Courses in the Job Plan, the minimum hours ofparticipation required will automatically populate, along with the timeframe forparticipation.Approved Activities to meet the AAR• Work for the Dole• part-time employment• National Work Experience Programme• Work Experience (Other)• PaTH Internships• PaTH Employability Skills Training (EST)jobactive guideline Managing and Monitoring Mutual Obligation Requirements GuidelineEffective from: 12 April 2021 TRIM ID: D21/240836 Page 33 of 50• Career Transition Assistance (CTA)• Voluntary Work• Launch into Work program pre-employment projects• Regional Employment Trials activities• Local Jobs Program activities study/training (part-time or full-time)• Study/training must be approved by Providers (see the Approval of Study andTraining section of this guideline) and must be a Certificate I course or higher(but not a Masters or Doctorate course).• accredited language, literacy and numeracy courses, which can include:▪ the Skills for Education and Employment program, or▪ the Adult Migrant English Program• rehabilitation for drug or alcohol dependency• other non-vocational assistance and Interventions for Stream C Participants• preventative health related Activities for jobactive Indigenous Participants andStream C Participants• Defence Reserves• other government programs, including NEIS Training, state governmentprograms and ‘Exploring Being My Own Boss’ Workshops• non-government programs approved for AAR purposes (see the ActivityManagement Guideline).Further information on Activities suitable to meet a Participant’s AAR can be foundin the Activity Management Guideline, Work for the Dole Guideline, andManaging PaTH Internships Guideline.(Deed references: Clauses 107, 108, 109)Activities that do not count towards a Participant’s AARThere are certain Activities that will not count towards meeting a Participant’s AAR.These include:• non-accredited education and training unless it is non-vocational assistance forStream C Participants• study outside of the approved short course conditions (including Masters andDoctorate courses)• Non-vocational assistance and interventions. For example, careers counsellingand personal development courses. Please note: For Stream A and BParticipants, satisfactory participation in the relevant number of hours in drug oralcohol addiction treatments (including rehabilitation) will meet their AAR.(Deed references: Clauses 107, 108, 109)Considerations when selecting Activities to meet AARParticipants under 18 years of ageParticipants under 18 years of age with Mutual Obligation Requirements are noteligible to participate in Work for the Dole.jobactive guideline Managing and Monitoring Mutual Obligation Requirements GuidelineEffective from: 12 April 2021 TRIM ID: D21/240836 Page 34 of 50Participants under 17 years of age are not eligible to participate in the NationalWork Experience Programme.(Deed references: Clauses 107, 108, 109)Participants 15-24 years of ageEmployability Skills Training (EST) is available to eligible Participants between15 to24 years of age who are receiving income support and have compulsoryMutual Obligation Requirements.Young Participants between 17–24 years of age, with Mutual ObligationRequirements, can participate in a PaTH Internship as a voluntary activity.A Participant will meet their fortnightly hour’s requirement in the fortnights they areparticipating in PaTH Internships or EST, regardless of the hours of participation.See the Activity Management Guideline and Managing PaTH Internships Guideline.Participants 18-49 years of ageFor Participants 18 – 49 years of age with full-time Mutual Obligation Requirements,Work for the Dole is the principal Activity to meet their AAR unless they have:• arranged to meet their AAR through another approved Activity that will start atthe time they become subject to the AAR, or• are already undertaking other approved Activities at the time they enter theWork for the Dole Phase.(Deed references: Clauses 107, 108, 109)Participants 50-59 years of ageParticipants 50 to 59 of age with full-time Mutual Obligation Requirements mayselect which approved Activity they will undertake to meet their AAR. Once chosen,this Activity should generally be entered as a compulsory requirement in their JobPlan.(Deed references: Clauses 107, 108, 109)Principal Carer Parents and Participants with a Partial Capacity to WorkPrincipal Carer Parents and those with a Partial Capacity to Work of 15to 29 hoursper week of any age may select which approved Activity they will undertake to meettheir AAR. Once chosen, this Activity should generally be entered as a compulsoryrequirement in the Job Plan.(Deed references: Clauses 107, 108, 109)Participants with Community Service OrdersParticipants with Community Service Orders of 20 hours or more a week do not haveMutual Obligation Requirements for the period of the Order.If a Participant has a Community Service Order of less than 20 hours a week they stillhave Mutual Obligation Requirements, however, the Community Service Orders takeprecedence. If these Participants are in the Work for the Dole phase they will needto meet their AAR in addition to their Community Service Order.(Deed references: Clauses 107, 108, 109)jobactive guideline Managing and Monitoring Mutual Obligation Requirements GuidelineEffective from: 12 April 2021 TRIM ID: D21/240836 Page 35 of 50Certain Participants undertaking non-vocational Activities/interventionsFor Stream C job seekers, satisfactory participation for the relevant number of hoursin non-vocational assistance or interventions (including preventative healthtreatments and drug or alcohol addiction rehabilitation will meet their AAR i.e. theParticipant will be deemed to be fully meeting their fortnightly AAR in the fortnightsthey are participating in that Activity, regardless of contact hours.For Stream A and B Participants, satisfactory participation in the relevant number ofhours in drug or alcohol addiction rehabilitation will meet their AAR i.e. theParticipant will be deemed to be fully meeting their fortnightly AAR in the fortnightsthey are participating in that Activity, regardless of contact hours.For jobactive participants who are Indigenous or in Stream C, participation inpreventative health treatments and interventions can be counted towards theirAAR.Regardless of Stream, any Participants in residential drug or alcohol addictionrehabilitation are considered to be fully meeting their mutual obligationrequirements while they are in residence.Participants who undertake other types of drug and alcohol treatments orcounselling should have these activities included in their Job Plan along withappointments, other appropriate activities and an appropriate number of JobSearches. If the Participant is unable to undertake other activities in addition totreatments or counselling, the treatments or counselling will fully meet theirfortnightly AAR in the fortnights they are participating in that activity, regardless ofcontact hours.Note: the relevant number of hours refers to the number of hours deemed suitableby the Provider, for the Participant, for that particular non-vocational assistance orintervention. While there is no fixed lower limit on the number of hours perfortnight of contact hours, a Participant must not be referred to reduced hours ofparticipation for the sole purposes of meeting their AAR. The Participant’sparticipation in these Activities must be sufficient enough to be treating theircondition in order to meet the Participant’s AAR.Placing the Participant in ActivitiesProviders must commence Participants who have an AAR in an Activity immediatelyafter entering the Work for the Dole Phase.Participants may undertake a combination of Activities to meet an AAR where it isdeemed suitable or necessary by the Provider.The time taken to commence a Participant in an approved Activity at the start of theWork for the Dole Phase is a performance measure in Providers’ Star Ratings. Formore information on the Star Ratings, see the Performance Framework Guideline.For information on setting up and managing Activities, including importantinformation on work health and safety, risk assessments and checks, refer to theActivity Management Guideline and the Job Plan and Scheduling Mutual ObligationRequirements Guideline.(Deed references: Clauses 107, 108, 109)jobactive guideline Managing and Monitoring Mutual Obligation Requirements GuidelineEffective from: 12 April 2021 TRIM ID: D21/240836 Page 36 of 50Setting the required hours in the Calendar

System step: For Participants undertaking Work for the Dole to meet their AAR,Providers must use the Calendar to schedule the Participant’s required participation,start and finish times as notified to the Participant.System step: For Participants undertaking other Approved Activities, Providers mustuse the Calendar to schedule the required hours for all Activities, except:


for Education and Training where the course is delivered online, or that portion
of the course delivered online.• where it is a requirement that the Participant resides with the host organisation,either as part of a residential program or Drug and Alcohol Treatment or as partof Defence Reserves.• for Employment and work experience activities where the hours are irregularand are organised directly between the Participant and the employer or host.

Where the Department’s IT Systems do not support scheduling of the activity.For more information see the Job Seeker Calendar and Annual ActivityRequirement IT Supporting Document.

System step: For Participants participating in CTA, or a Regional Employment Trials
activity, scheduling this activity in the Calendar is required. Any hours marked asattended will automatically accrue towards Participant’s AAR. Providers shouldmanually record additional monthly AAR hours for Participants who are in the Workfor the Dole Phase and who have an AAR so that the Participant fully meets theirAAR for the period of participation in CTA or a Regional Employment Trials activity. System step: For Participants undertaking a Launch into Work program preemployment project, scheduling these Activities in the Calendar is encouraged.Providers should manually record monthly AAR hours for Participants who are in theWork for the Dole Phase and who have an AAR. System step: Providers are encouraged to use the Calendar to ensure conflictingappointments are not scheduled, by creating a personal event for the Participantusing the ‘working casual / regular’ event type (note: even though participation in aproject is not employment this is the only available event type).For further information regarding how to set a Participant’s required hours in theCalendar, refer to the Calendar user Guide on the Learning Centre Website.(Deed reference: Clause 107)Recording Participant participation against the AAR System step: Participants will be responsible for recording their attendance atActivities. However, for those Participants found not capable of recordingattendance, Providers must record attendance in approved Activities using theCalendar. All results must be recorded by close of business on the day ofparticipation in the activity• for study or training Activities, Providers must record the outcomes of thetraining course upon completion (for example, whether a certificate orstatement of attainment was achieved).jobactive guideline Managing and Monitoring Mutual Obligation Requirements GuidelineEffective from: 12 April 2021 TRIM ID: D21/240836 Page 37 of 50For all Activity types, the Provider must negotiate with the Supervisor the mostappropriate reporting and recording mechanism to ensure that the Provider canrecord in the system the number of hours a Participant has participated in for eachday (for Work for the Dole Activities) or month (for all other approved Activities).This should reflect the Host Organisation’s normal business practices. For shortbreaks, these may form part of the Participant’s normal hours of participation, andcount toward their AAR.Alternatively, when setting up the Activities in the Calendar, it is recommended thatthe Provider request evidence based attendance recording, which will include a QRcode and passcode to be generated by the Department’s IT Systems. They musthave the contact details of the Supervisor up to date so that the Supervisor canreceive the QR code and passcode the day of the Activity. Participants will then beable to scan the QR code when they attend the Activity. If the Activity is longer thanfour hours, the Department’s IT Systems will generate two codes: one for the startof the Activity and one for the end of the Activity.For further information regarding how to record attendance in the Calendar, refer tothe Department’s Job Seeker Calendar and Annual Activity Requirement Details ITSupporting Document and the IT System Online Help.(Deed reference: Clause 107)EST Providers will enter course details into the Calendar component of theDepartment’s IT Systems. Providers will refer and place eligible Participants fromtheir caseload into the courses; the Activity Diary is automatically updated with thecourse details. System step: For CTA and Regional Employment Trials activities, satisfactoryparticipation in the activity will meet the Participant’s AAR. I.e. The Participant willbe deemed to be fully meeting their fortnightly AAR in the fortnights they areparticipating in CTA and Regional Employment Trials activities, regardless of thecontact hours. Any hours scheduled that are marked as attended will automaticallyaccrue towards the Participant’s AAR. jobactive Providers must manually record therelevant additional monthly hours as per the Participant’s AAR, using the MonthlyHours section of the AAR Details screen of the Department’s IT Systems so that theParticipant fully meets their AAR for the period of participation in CTA or a RegionalEmployment Trials activity.Recording participation via the Supervisor AppSupervisors can use the Supervisor App to record a Participant’s attendance in Work forthe Dole and other approved Activities. However, they should be encouraged to only doso for Participant who:• have been assessed as not being capable of recording or reporting their ownattendanceor• have been assessed as being capable of recording or reporting their ownattendance but who are unable to do for themselves on the day.In most cases it is expected that the Supervisor will receive a QR code or passcodethat has been generated by the Department’s IT Systems, and Participant will bejobactive guideline Managing and Monitoring Mutual Obligation Requirements GuidelineEffective from: 12 April 2021 TRIM ID: D21/240836 Page 38 of 50able to scan it with their mobile devices to record their own attendance. If theactivity is longer than four hours, the Supervisor will receive two QR codes orpasscodes: one for the morning when the Participants arrive, and one for theafternoon when the Participants leave for the day.For further information on the Supervisor App, refer to the Work for the Dole ITSupporting Document.

System step: EST Providers will continue to have access to the Supervisor App torecord Participants attendance at EST courses where appropriate.
 Documentary evidence: Where Participants have used evidence to record theirattendance directly into the Department’s IT Systems, offline records are notrequired to be kept. The same applies where Activity attendance information hasbeen entered by the Activity Host Organisation into the Supervisor App or directlyinto the Department’s IT Systems, offline records are not required to be kept.(Deed reference: Clause 107)Recording of Work for the Dole participation in the Calendar System step: Participants will be able to record their own attendance at Work forthe Dole Activities. Where Participants are not capable of recording their ownattendance, or are unable to due to certain circumstances, Providers must recordresults against all required participation in the Calendar for every day that theParticipant was required to participate, as per notification issued to the Participantby the close of business each day.(Deed reference: Clause 107)Recording participation in paid work in the AAR Details screen System step: For participation in paid work Activities, ESS Web will automaticallyplace the Participant into a ‘Part Time/Casual Paid Employment’ Activity when theParticipant declares hours of paid work to Services Australia. If the Participant is inthe Work for the Dole Phase, the system will automatically populate the AAR DetailsScreen with the hours declared to Services Australia.Where necessary, Providers can override the hours received from Services Australiae.g. if they disagree with the Services Australia hours for a period and holddocumentary evidence supporting the updated hours.Recording other approved Activities either in the Activity Diary or AAR Details screen System step: For all other Approved Activities, attendance results, to meet the AARmust be recorded through the Calendar (using the same process as for Work for theDole activities).For Participants doing on-line courses not required to be recorded in theParticipants Calendar are encouraged to record the total hours completed for eachmonth in the Work for the Dole Phase within 20 Business Days of each month ofparticipation.If a Participant is participating in an Activity that fully meets their AAR, the Calendarwill only count those hours that are scheduled towards the Participant’s AAR. Thejobactive guideline Managing and Monitoring Mutual Obligation Requirements GuidelineEffective from: 12 April 2021 TRIM ID: D21/240836 Page 39 of 50remaining hours should be credited by entering them in using the monthly hourssection of the AAR Details screen.Providers are to record the hours completed by the Participant in all ApprovedActivities during the Work for the Dole Phase by the deadline of 20 Business Daysafter a Participant exits the Work for the Dole Phase, or exits the Provider’s caseload(for example, exiting from jobactive or transferring to another Provider).If nothing is entered into the system by then, the Participant’s required hours will berecorded as zero for that period.If Providers are aware that duplicate hours have been created for AAR, Providersmust reduce the number of hours within 20 Business Days. This may occur when aParticipant is in paid work, a day of Activity is resulted as No Longer Required (NLR)as the Participant is working on that day and declares the hours worked. TheParticipant would be created the Activity hours and the hours declared. TheParticipant should have credited the higher of the two hours for the individual day.(Deed reference: Clause 107)Completing the AARRecording requirements

System step: At the end of the Work for the Dole Phase, Providers must ensure theAAR Details screen correctly displays whether the Participant has met their AAR.
 System step: Providers have up to 20 business days from when a Participant exitsthe Work for the Dole Phase or when they exit the Provider’s caseload (e.g. exitingfrom jobactive or transferring to another Provider) to enter hours of participationthe Participant undertook within the Phase that were not required to be entereddaily in the Calendar.The Provider is not required to take any further action if the total hours recorded isequal to or greater than the Participant’s required AAR hours. In this case the AARDetails screen will display that the AAR has been met.If the recorded hours are lower than the required AAR hours, but the Participant hasnevertheless met their AAR (for example, the Participant’s Mutual ObligationRequirements changed from part-time to full-time while they were in the Work forthe Dole Phase), the Provider must within 20 Business Days of the end of the Workfor the Dole Phase:• select a reason in the system to indicate how the Participant has met their AAR• record that the AAR has been met.If the recorded hours are lower than the Participant’s required AAR hours, no reasonis selected and the AAR has not been recorded as met, the Participant will not havemet their AAR.For further information regarding how to record completion of the AAR, refer to theDepartment’s IT System Online Help.(Deed reference: Clause 107)jobactive guideline Managing and Monitoring Mutual Obligation Requirements GuidelineEffective from: 12 April 2021 TRIM ID: D21/240836 Page 40 of 50Meeting the AAR earlyWithin the Work for the Dole PhaseWithin the Work for the Dole Phase, Participants may be permitted to completeadditional hours in an Activity every week or fortnight, either to allow themflexibility if their particular circumstances require it, or to assist a Host Organisation.These additional hours will count towards a Participant’s AAR and, in effect, meansthat some Participants will satisfy their AAR early. However:• any hours a Participant agrees to do in excess of 50 hours per fortnight in Workfor the Dole must be created as a voluntary component of their Job Plan usingthe Job Plan code and recording Activities in the Calendar.• Participants must not undertake more than 50 hours per fortnight in a NationalWork Experience Programme Placement or a Work Experience (Other)Placement.Participants should not be allowed to choose to complete hours early of their ownaccord. Any additional hours in a week/fortnight can only occur when agreed uponbetween the Provider, the Host Organisation and the Participant, where there is anidentified benefit to the Participant.If the AAR is completed early, the Provider must ensure that the Participant’s JobPlan continues to contain the other requirements that would enable the Participantto continue to meet their Mutual Obligation Requirements. This includes attendingProvider Appointments, undertaking any other appropriate Activities, undertakingJob Searches and acting on referrals to jobs in the remaining part of the Work forthe Dole Phase after the AAR for that year has already been met.Early commencement of the Work for the Dole phaseThe Work for the Dole Phase can be brought forward for all stream Participant aftersix months (but before 12 months) of jobactive services if the Provider considers theParticipant is not benefiting from, or actively participating in services/interventionsdesigned to improve their employment prospects.AAR Record Keeping

Documentary Evidence: In addition to recording the relevant information in theDepartment’s IT Systems, Providers must retain the following additional forms ofevidence (either hard copy or soft copy):

timesheets or other records of attendance, including information collected
through the Supervisor App, where used• a statement of attainment or similar (for accredited education)• a signed training notice or signal notice (for Defence Force Reserves)• an invoice for services or a letter of acceptance into a program (for nonvocational interventions including drug or alcohol rehabilitation programs andpreventative health treatments and interventions)jobactive guideline Managing and Monitoring Mutual Obligation Requirements GuidelineEffective from: 12 April 2021 TRIM ID: D21/240836 Page 41 of 50• Activity Host Organisation Agreements for Work for the Dole, Voluntary Work,the National Work Experience Programme, Work Experience (Other) and PaTHInternships.• CTA Agreement (for CTA Courses)• risk assessment documentation which details that all Deed and relevantguideline requirements have been considered for both the Participant and theActivity (for Activities where risk assessments are required to be undertaken) Documentary Evidence: For part-time/casual work or self-employment, the hours ofpaid work reported by the Participant to Services Australia to stimulate theParticipant income support payment is acceptable documentary evidence. Thisinformation is automatically populated into the ‘Recording of Services Australia PartTime/Casual Paid Employment AAR Hours’ section of the AAR Details screen and nofurther documentation is required if this information is accepted. See the Job SeekerCalendar and Annual Activity Requirement Details IT Supporting Document for moreinformation about how paid employment is counted towards the AAR. Details of thehours of paid work completed by the Participant can also be accessed from the CaseSummary Screen of the Department’s IT Systems (Job Seeker Information – ViewDeclared Earnings) or through the SUB316 – Declared Hours report through ESReporting. If the Provider chooses to override the hours declared to ServicesAustralia, the Provider must keep:• For paid work: payslips or Employer payroll summaries,• For self-employment:▪ a Profit and Loss Statement, a signed and dated written statement froman accountant and/or registered bookkeeper, or copies of records fromthe Australian Taxation Office and/or a tax return statement.Privacy and information sharingProviders must comply with Social Security Law and Australian privacy legislation. AParticipant’s Personal Information must only be used or disclosed for the purpose itwas collected, except in limited circumstances such as where the Participant givespermission or where Commonwealth laws allow or other special circumstances.Providers should seek independent legal advice if they have any concerns regardingtheir obligations under any privacy or other legislation. For further information,refer to the Privacy Guideline.(Deed references: Clauses 53, 87, 106)Sharing Job Plans with SEE or AMEP ProvidersParticipants participating in the Skills for Education and Employment (SEE) programor Adult Migrant English Program (AMEP) should be encouraged to share their JobPlans with their SEE or AMEP Providers in order to make them aware of their fullMutual Obligation Requirements. This will assist SEE and AMEP Providers in ensuringthat they place Participants in courses with study to fully meet their AAR in the Workfor the Dole Phase.jobactive guideline Managing and Monitoring Mutual Obligation Requirements GuidelineEffective from: 12 April 2021 TRIM ID: D21/240836 Page 42 of 50Summary of Required Documentary EvidenceNotification to Participants of their Mutual Obligation Requirements• The Provider will notify Participants of their Mutual Obligation Requirements inaccordance with the reasonable notice timeframes for the relevant method ofnotification.• The Provider will create a notification record in the Department’s IT Systems,identifying the method of notification used (i.e. SMS, email or letter).• If the Provider is in direct contact with the Participant, the Provider must recordas the notification method that the appointment was booked directly with theParticipant.• If an Activity or Appointment is rescheduled by the Provider, formal notificationmust be issued to the Participant of their new requirements.Note: If the Provider chooses to record the Participant’s Activity details in theActivity Diary, this will help them to issue notification of the specific details ofparticipation in an Activity to the Participant.(Deed reference: Clause 106)AAR and other Approved Activities

Documentary Evidence: In addition to recording the relevant information in theDepartment’s IT Systems, Providers must retain the following additional forms ofevidence (either hard copy or soft copy):

timesheets or other records of attendance, including information collected
through the Supervisor App, where used• a statement of attainment or similar (for accredited education)• a signed training notice or signal notice (for Defence Force Reserves)• an invoice for services or a letter of acceptance into a program (for nonvocational interventions)• Activity Host Organisation Agreements for Work for the Dole, Voluntary Work,the National Work Experience Programme and Work Experience (Other)Placements• CTA Agreement (for CTA Courses)• risk assessment documentation which details that all Deed and relevantguideline requirements have been considered for both the Participant and theActivity (for Activities where risk assessments are required to be undertaken)• payslips or Employer payroll summaries (for part-time work)▪ For both self-employment and part-time/casual paid work, incomereported by the Participant to Services Australia to stimulate aParticipant’s income support payment is acceptable documentaryevidence. This information is available from the Case Summary Screen ofthe Department’s IT Systems (Job Seeker Information – View DeclaredEarnings). The information provided indicates both the earnings and thehours worked▪ Additionally, documentary evidence for self-employment can include:jobactive guideline Managing and Monitoring Mutual Obligation Requirements GuidelineEffective from: 12 April 2021 TRIM ID: D21/240836 Page 43 of 50▪ a Profit and Loss Statement▪ a signed and dated written statement from an accountantand/or registered bookkeeper▪ copies of records from the Australian Taxation Office and/or atax return statement▪ a Business Activity Statement.If Activity attendance information has been entered by the Activity HostOrganisation into the Mobile Supervisor’s App or directly into the Department’s ITSystems, or the Participant has used evidenced based recording of attendance,offline records are not required to be kept.A Participant’s attendance at their internship will be recorded to ensure the hourscompleted by the Participant end of each month are counted against theParticipant’s AAR.(Deed reference: Section B4)jobactive guideline Managing and Monitoring Mutual Obligation Requirements GuidelineEffective from: 12 April 2021 TRIM ID: D21/240836 Page 44 of 50All capitalised terms in this Guideline have the same meaning as in the jobactive Deed 2015–2022 (the Deed).This Guideline is not a stand-alone document and does not contain the entirety of Employment ServicesProviders’ obligations. It must be read in conjunction with the Deed and any relevant Guidelines or referencematerial issued by Department of Education, Skills and Employment under or in connection with the Deed.jobactive guideline Managing and Monitoring Mutual Obligation Requirements GuidelineEffective from: 12 April 2021 TRIM ID: D21/240836 Page 45 of 50AttachmentsAttachment A – Mutual Obligation Requirement summary tablesMutual Obligation Requirements—Participants under 30 years of age
PeriodofService
Stream A & Stream BParticipants
Other Stream A Participants
Other Stream BParticipants
Stream C
Started in the Work forthe Dole Phase for thefirst time before 1October 2016
Did not start in the Workfor the Dole Phase for thefirst time before 1October 2016
Started in the Work forthe Dole Phase for thefirst time before 1October 2016
Did not start in the Workfor the Dole Phase for thefirst time before 1October 2016
0–6months
Case Management
Case Management
Self Service and Job Activity
Self Service and Job Activity
Case Management
Case Management
AppointmentsJob Search—up to 20 permonthOther suitable Activities asappropriate
AppointmentsJob Search— up to 20 permonthOther suitable Activities asappropriateEST Eligible Participants mustbe considered forEST Courses at five months.
AppointmentsJob Search— up to 20 permonthOther suitable Activities asappropriate
AppointmentsJob Search— up to 20 permonthOther suitable Activities asappropriateEST Eligible Participants mustbe considered forEST Courses at five months.
AppointmentsJob Search— up to 20 permonthOther suitable Activities asappropriateEST Eligible Participants mustbe considered forEST Courses at five months.
AppointmentsJob Search—depends oncapacityOther suitable Activities asappropriateEST Eligible Participants mustbe considered forEST Courses at five months.
6–12months
Work for the Dole Phase
Work for the Dole Phase
Case Management
AppointmentsJob Search— up to 20 permonthAAR—650 hours over 26weeks (50 hours/fortnight),Work for the Dole as theprincipal Activity (that is thedefault Activity whereanother Activity is notundertaken for the 18-49year old cohort)
AppointmentsJob Search— up to 20 permonthAAR—650 hours over 26weeks (50 hrs/fortnight),Work for the Dole as theprincipal Activity (that is thedefault Activity whereanother Activity is notundertaken for the 18-49yearold cohort)AAR for PCP/PCW—390 over26 weeks (30 hrs/fortnight),choice of activities
AppointmentsJob Search— up to 20 permonthOther suitable Activities asappropriate
Case Management
Work for the Dole Phase
Case Management
Work for the Dole Phase
Work for the Dole Phase
Work for the Dole Phase
jobactive guideline Managing and Monitoring Mutual Obligation Requirements GuidelineEffective from: 12 April 2021 TRIM ID: D21/240836 Page 46 of 50
PeriodofService
Stream A & Stream BParticipants
Other Stream A Participants
Other Stream BParticipants
Stream C
12–18months;24-30months;etc
AppointmentsJob Search— up to 20 permonthOther suitable Activities asappropriate
AppointmentsJob Search— up to 20 permonthAAR—650 hours over 26weeks (50 hours/fortnight),Work for the Dole as theprincipal Activity (that is thedefault Activity whereanother Activity is notundertaken for the 18-49year old cohort)
AppointmentsJob Search— up to 20 permonthOther suitable Activities asappropriate
AppointmentsJob Search— up to 20 permonthAAR—650 hours over 26weeks (50 hrs/fortnight),Work for the Dole as theprincipal Activity (that is thedefault Activity whereanother Activity is notundertaken for the 18-49yearold cohort)AAR for PCP/PCW—390 over26 weeks (30 hrs/fortnight),choice of activities
AppointmentsJob Search— up to 20 permonthAAR—650 hours over 26weeks (50 hrs/fortnight),Work for the Dole as theprincipal Activity (that is thedefault Activity whereanother Activity is notundertaken for the 18-49yearold cohort)AAR for PCP/PCW—390 over26 weeks (30 hrs/fortnight),choice of activities
AppointmentsJob Search— depends oncapacityAAR—650 hours over 26weeks (50 hrs/ fortnight),Work for the Dole as theprincipal Activity (that is thedefault Activity whereanother Activity is notundertaken for the 18-49year old cohort), can also usenon-vocational ActivitiesAAR for PCP/PCW—390 over26 weeks (30 hrs/fortnight),choice of Activities, can alsouse non-vocational Activities
18-24months;30-36months;etc
Work for the Dole Phase
Case Management
Work for the Dole Phase
Case Management
Case Management
Case Management
AppointmentsJob Search— up to 20 permonthAAR—650 hours over 26weeks (50 hrs/fortnight),Work for the Dole as theprincipal Activity (that is thedefault Activity whereanother Activity is notundertaken for the 18-49year old cohort.
AppointmentsJob Search— up to 20 permonthOther suitable Activities asappropriate
AppointmentsJob Search— up to 20 permonthAAR—650 hours over 26weeks (50 hrs/fortnight),Work for the Dole as theprincipal Activity (that is thedefault Activity whereanother Activity is notundertaken for the 18-49yearold cohort).AAR for PCP/PCW—390 over26 weeks (30 hrs/fortnight),choice of Activities
AppointmentsJob Search— up to 20 permonthOther suitable Activities asappropriate
AppointmentsJob Search— up to 20 permonthOther suitable Activities asappropriate
AppointmentsJob Search—depends oncapacityOther suitable Activities asappropriate
jobactive guideline Managing and Monitoring Mutual Obligation Requirements GuidelineEffective from: 12 April 2021 TRIM ID: D21/240836 Page 47 of 50Mutual Obligation Requirements—Participants 30 years of age up to 49 years of age
Period ofService
Stream A
Stream B
Stream C
Started in the Work for the Dole Phase for the firsttime before 1 October 2016
Did not start in the Work for the Dole Phasefor the first time before 1 October 2016
0–6 months
Self Service and Job Activity
Self Service and Job Activity
Case Management
Case Management
AppointmentsJob Search— up to 20 per monthOther suitable Activities as appropriate
AppointmentsJob Search— up to 20 per monthOther suitable Activities as appropriate
AppointmentsJob Search— up to 20 per monthOther suitable Activities asappropriate
AppointmentsJob Search— depends on capacityOther suitable Activities as appropriate
6–12 months
Work for the Dole Phase
Case Management
AppointmentsJob Search— up to 20 per monthAAR—650 hours over 26 weeks (50 hours perfortnight), Work for the Dole as the principal Activity(that is the default Activity where another Activity isnot undertaken for the 18-49 year old cohort)AAR for PCP/PCW—200 hours over 26 weeks (15–16hours per fortnight), choice of Activities
AppointmentsJob Search— up to 20 per monthOther suitable Activities as appropriate
12–18 months;24–30 months;etc
Case Management
Work for the Dole Phase
Work for the Dole Phase
Work for the Dole Phase
AppointmentsJob Search— up to 20 per monthOther suitable Activities as appropriate
AppointmentsJob Search— up to 20 per monthAAR—650 hours over 26 weeks (50 hours perfortnight), Work for the Dole as the principalActivity (that is the default Activity whereanother Activity is not undertaken for the18-49 year old cohort)AAR for PCP/PCW—200 hours over 26 weeks(15–16 hours per fortnight), choice ofActivities
AppointmentsJob Search— up to 20 per monthAAR—650 hours over 26 weeks (50hours per fortnight), Work for theDole as the principal Activity (that isthe default Activity where anotherActivity is not undertaken for the 18-49 year old cohort)AAR for PCP/PCW—200 hours over26 weeks (15–16 hours perfortnight), choice of Activities
AppointmentsJob Search—depends on capacityAAR—650 hours over 26 weeks (50 hoursper fortnight), Work for the Dole as theprincipal Activity, (that is the defaultActivity where another Activity is notundertaken for the 18-49 year old cohort),can also use non-vocational ActivitiesAAR for PCP/PCW—200 hours over 26weeks (15–16 hours per fortnight), choiceof Activities, can also use non-vocationalActivities.
18–24 months;30–36 months;etc
Work for the Dole Phase
Case Management
Case Management
Case Management
As above for the Work for the Dole Phase for sixmonths
As above for Case Management for sixmonths
As above for Case Management forsix months
As above for Case Management for sixmonths
jobactive guideline Managing and Monitoring Mutual Obligation Requirements GuidelineEffective from: 12 April 2021 TRIM ID: D21/240836 Page 48 of 50Mutual Obligation Requirements — Participants 50 years of age up to 59 years of age
Period ofService
Stream A
Stream B
Stream C
Started in the Work for the Dole Phasefor the first time before 1 October 2016
Did not start in the Work for the DolePhase for the first time before1 October 2016
0–6 months
Self Service and Job Activity
Self Service and Job Activity
Case Management
Case Management
AppointmentsJob Search— up to 20 per monthOther suitable Activities as appropriate
AppointmentsJob Search— up to 20 per monthOther suitable Activities as appropriate
AppointmentsJob Search— up to 20 per monthOther suitable Activities as appropriate
AppointmentsJob Search—depends on capacityOther suitable Activities as appropriate
6–12months
Work for the Dole Phase
Case Management
AppointmentsJob Search— up to 20 per monthAAR—390 hours over 26 weeks (30 hours perfortnight), choice of activitiesAAR for PCP/PCW—200 hours over 26 weeks(15–16 hours per fortnight), choice of Activities
AppointmentsJob Search— up to 20 per monthOther suitable Activities as appropriate
12–18months;24–30months;etc
Case Management
Work for the Dole Phase
Work for the Dole Phase
Work for the Dole Phase
AppointmentsJob Search— up to 20 per monthOther suitable Activities as appropriate
AppointmentsJob Search— up to 20 per monthAAR—390 hours over 26 weeks (30 hoursper fortnight), choice of activitiesAAR for PCP/PCW—200 hours over 26weeks (15–16 hours per fortnight), choiceof Activities
AppointmentsJob Search— up to 20 per monthAAR—390 hours over 26 weeks (30 hoursper fortnight), choice of activitiesAAR for PCP/PCW—200 hours over 26 weeks(15–16 hours per fortnight), choice ofActivities
AppointmentsJob Search—depends on capacityAAR—390 hours over 26 weeks (30 hours perfortnight), choice of Activities, can also usenon-vocational ActivitiesAAR for PCP/PCW—200 hours over 26 weeks(15–16 hours per fortnight), choice ofActivities, can also use non-vocationalActivities
18–24months;30–36months;etc
Work for the Dole Phase
Case Management
Case Management
Case Management
As above for the Work for the Dole Phase forsix months
As above for Case Management for sixmonths
As above for Case Management for sixmonths
As above for Case Management for six months
jobactive guideline Managing and Monitoring Mutual Obligation Requirements GuidelineEffective from: 12 April 2021 TRIM ID: D21/240836 Page 49 of 50Mutual Obligation Requirements—Participants 60 years of age and over
Period ofService
Stream A
Stream B
Stream C
Started in the Work for the Dole Phasefor the first time before 1 October 2016
Did not start in the Work for the DolePhase for the first time before 1 October2016
0–6 months
Self Service and Job Activity
Self Service and Job Activity
Case Management
Case Management
AppointmentsJob Search— up to 10 per monthOther suitable Activities as appropriate
AppointmentsJob Search— up to 10 per monthOther suitable Activities as appropriate
AppointmentsJob Search— up to 10 per monthOther suitable Activities as appropriate
AppointmentsJob Search—depends on capacityOther suitable Activities as appropriate
6–12 months
Work for the Dole Phase
Case Management
AppointmentsJob Search— up to 10 per monthAAR—130 hours over 26 weeks (10 hours perfortnight), choice of activities. No AAR oncethe Aged Pension age is reached.Other suitable Activities as appropriate
AppointmentsJob Search— up to 10 per monthOther suitable Activities as appropriate
12–18months;24–30months; etc
Case Management
Work for the Dole Phase
Work for the Dole Phase
Work for the Dole Phase
AppointmentsJob Search— up to 10 per monthOther suitable Activities as appropriate
AppointmentsJob Search— up to 10 per monthAAR—130 hours over 26 weeks (10 hours perfortnight), choice of activities. No AAR forPCW/PCP or for Age Pension age.Other suitable Activities as appropriate
AppointmentsJob Search— up to 10 per monthAAR—130 hours over 26 weeks (10 hours perfortnight), choice of activities. No AAR forPCW/PCP or for Age Pension age.Other suitable Activities as appropriate
AppointmentsJob Search—depends on capacityAAR—130 hours over 26 weeks (10 hoursper fortnight), choice of activities. No AARfor PCW/PCP or for Age Pension age.Other suitable Activities as appropriate
18–24months;30–36months; etc
Work for the Dole Phase
Case Management
Case Management
Case Management
As above for the Work for the Dole Phase forsix months
As above for Case Management for sixmonths
As above for Case Management for sixmonths
As above for Case Management for sixmonths
Notes:• NEIS Prospective Participants who have been assessed as NEIS Eligible will meet their AAR for the period they are participating in NEIS Training.• Participants in NEIS who have not transferred to NEIS Allowance when they commence NEIS Assistance will fully meet their Mutual Obligation Requirements.• Volunteer Participants do not have a mandatory number of Job Searches.• Outside the AAR, Providers can require Participants to participate in other Activities (in addition to Job Search and Provider Appointments).• Participants can meet their AAR through full participation in the Defence Reserves (240 hours over 26 weeks or 18–20 hours per fortnight).jobactive guideline Managing and Monitoring Mutual Obligation Requirements GuidelineEffective from: 12 April 2021 TRIM ID: D21/240836 Page 50 of 50Attachment B – Early School Leaver Facsimile Cover SheetFax to: Services Australia Business Hotline 1300 786 102Verification of Year 12 or equivalent qualification(Office use only: CBHESL)Attached to this Verification Facsimile Cover Sheet is evidence of a completed Year 12 or equivalentqualification (i.e. Certificate III or higher) for:
Participant’sname
_____________________________________________
CRN
_____________________________________________
Declaration by ProviderI have sighted:(tick as to which applies)

the original qualification

a certified true copy of the qualification

a letter from the relevant school or educational institution formally verifyingattainment of the qualification

a Statutory Declaration detailing the name of the course, date completed,institution and institution contact details.
Signed:
Name (Please print):
Organisation:
Office telephone & fax numbers:
Number of pages (including coversheet):

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