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Choice Support, June 2010
Individual Service
© Simon Duffy. Rights Reserved. The author must be cited if images or slides are used
1.Authority
2.Direction
3.Money
4.Home
5.Support
6.Contributio
n
Purpose of design – Citizenship:
1.Who really knows you?
2.Who really knows what is
possible?
3.How will decisions get made?
1. Grow your understanding
2. Define Criteria for Success
Essential
Desirable
Authority
Mum & Dad must be in control
Direction
Planning must be natural and
part of flow of family life
Some expert advice from time
to time
Money
Family must avoid debt, crisis
Home
Whole family must live together
Close as possible to where
they live now
Support
Help must from trusted people
Help from family or friends
Contributio
n
Family must stay active in their
wider community and family
networks
1.Authority
2.Direction
3.Money
4.Home
5.Support
6.Contribution
3. Clarify your constraints
1.Authority
2.Direction
3.Money
4.Home
5.Support
6.Contributio
n
4. Draft your service design
5. Prioritise – First things first
6. Identify opportunities
7. Take your best shot
8. Research your options
9. Review your research & decide
1.Define the ground rules for everyone
2.Do a quick and dirty RAS as soon as
possible – Now?
3.Put in place a clear management structure
4.Give people a simple framework for design
to use
1.Agree design team and leader
2.Clarify criteria for success – 1 side of A4
3.Agree initial budgets
4.Agree individual service design
5.Set the support team leader
6.Find the right home
7.Organise a plan for change
8.New design begun
8 Step Process for New Services
Contact Details
Simon Du!y
Centre for Welfare Reform
The Quadrant,
99 Parkway Avenue, Parkway Business Park
She”eld, S9 4WG
T +44 114 251 1790
M +44 7729 7729 41
admin@centreforwelfarereform.org
www.centreforwelfarereform.org
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