HOTL6003 Talent and Culture

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HOTL6003
Talent and Culture
Unit Information Guide
Session 1, 2020
scu.edu.au
CRICOS Provider: 01241G
Contents
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2 | HOTL6003 Talent and Culture (Session 1, 2020)
About this unit
Examines contemporary issues facing talent and culture management within hospitality. In the
context of the hotel industry, students will explore elements including talent and culture
strategy, end-to-end workforce planning, talent acquisition and retention, and employer of
choice.
Content
Tis unit contains 6 topics:
1 Introduction and evolution of talent and culture
2 Talent and culture strategies
3 Workforce planning
4 Talent acquisition
5 Talent development, retention & engagement
6 Parting Company
Graduate attributes and unit learning outcomes
As a graduate of Southern Cross University, you will have developed skills, values and attitudes
that are essential for gaining employment and advancing lifelong learning. Te University
refers to these as graduate attributes (http://policies.scu.edu.au/view.current.php?id=00091#s3)
and identifes them as follows:
GA1 Intellectual rigour, GA2 Creativity, GA3 Ethical practice, GA4 Knowledge of a discipline,
GA5 Lifelong learning, GA6 Communication and social skills, GA7 Cultural competence.
Tis unit will assist students to develop the following graduate attributes (shown below as they
relate to this unit’s learning outcomes):
Learning outcomes for this unit
GA1
GA2
GA3
GA4
GA5
GA6
GA7
On completion of this unit, students should be able to:
1. Critically evaluate the strategic role and
impacts of organisational culture on the
hospitality industry

2. Analyse and reflect on a range of
contemporary issues involved in
developing, implementing and
monitoring an organisational culture

3. Analyse internal and external factors
that have the potential to affect talent
within hospitality contexts
✓ ✓
4. Develop, implement and monitor
creative campaigns or initiatives that
positively address talent and cultural
issues within hotel contexts
✓ ✓ ✓
About this unit | 3
Learning resources
Prescribed texts and materials
Required online resources
An overview together with readings and resources are provided for each topic / module in this
unit. See MySCU for details
4 | HOTL6003 Talent and Culture (Session 1, 2020)
Studying this unit
Te frst step in managing your study for this unit is to familiarise yourself with this document
and the MySCU (http://learn.scu.edu.au) Learning Site. You should refer frequently to the
MySCU Learning Site for announcements and updates.
Teaching and learning arrangements
Estimated workload
Scheduled hours
Personal study
Total
36 114 150
Your scheduled study hours are allocated as follows:
Sydney – Hotel School
Teaching method
Duration
Frequency
Lecture on-site 1 hour weekly x 12
weeks
Tutorial on-site 2 hours weekly x 12
weeks
Melbourne – Hotel School
Teaching method
Duration
Frequency
Lecture on-site 1 hour weekly x 12
weeks
Tutorial on-site 2 hours weekly x 12
weeks
Studying this unit | 5
Assessment
Assessment due dates and the examination period provided below apply to the Australian
study period. Tey may be varied for students studying elsewhere. Please confrm dates with
your local tutor.
Assessment overview
In order to achieve a passing grade in this unit you must submit all assessment tasks and
obtain a score of at least 50% of the total assessment marks for the unit.
Assessment
Group/
individual
Learning
outcomes
Grading
indicator
Min
Score
Weight
Length/
duration
Due
Professional
accreditation
1. Case study Individual 1, 2 Graded N/A 25% 1000
words
27 Mar
2020
11:00 PM
N/A
2. Reflective
Report
Individual 1, 2 Graded N/A 35% 1500
words
25 May
2020 9:00
AM
N/A
3. Industryled Talent &
Culture
Campaign
Individual 3, 4 Graded N/A 40% 1500
words
11 May
2020 9:00
AM
N/A
Assessment details
Assessment 1: Case study
Tis assessment is for these students only: Melbourne – Hotel School; Sydney – Hotel School.
Assessment
Group/
individual
Learning
outcomes
Grading
indicator
Min
Score
Weight
Length/
duration
Due
Professional
accreditation
Case study Individual 1, 2 Graded N/A 25% 1000
words
27 Mar
2020
11:00 PM
N/A
Assessment 1 – Case Study
Why this assessment
Tis assessment is designed to get you to research and critically analyse an organisation’s
strategic approach to managing their workforce, considering internal and external factors.
Your Task
You will choose one (1) of the following articles as the basis for your report. Further research
is then required to identify the potential causes that have led to this situation using the
PESTLE model. Your research should include recent industry and academic sources such as
contemporary issues in hospitality, to locate evidence and examples of cause to then provide
discussion of the resulting article. Recommendations are then to be made in the form of advice
to other hospitality businesses to avoid a similar situation.
6 | HOTL6003 Talent and Culture (Session 1, 2020)
1. Employee or contractor?
https://hallandwilcox.com.au/thinking/taken-for-a-ride-foodora-rider-found-to-bean-employee/
2. Te increasing commute time for employees
https://www.sbs.com.au/news/australian-city-workers-average-commute-has- blownout-to-66-minutes-a-day-how-does-yours-compare/ (https://www.sbs.com.au/news/
australian-city-workers-average-commute-has-%20blown-out-to-66-minutes-a-dayhow-does-yours-compare/)
3. Celebrity chef under pays employees
https://www.abc.net.au/news/2019-07-18/george-calombaris-made-establishmentbackpays-underpaid-workers/11320274 (https://www.abc.net.au/news/2019-07-18/
george-calombaris-made-establishment-%20backpays-underpaid-workers/11320274))
Other information about this assessment
1. Introduction (50 words) – provide an introduction to introduce the article and methods
for analysis.
2. Body (1000 words) – using the PESTLE model, this section should introduce, describe and
explain the key issues using a sub-heading for each issue.
3. Conclusion (50 words) – a brief conclusion to summarise implications of the issues for
global tourism into the future.
4. Recommendations – consider what similar organisations should do to avoid or mitigate
their business facing a similar situation.
5. Reference List – a list of references – minimum 6 – (industry and academic).
6. Note: the word count excludes in-text citations and reference list.
Marking Criteria
Identifcation of key arguments 20%
Critical and independent analysis of key arguments 20%
Direct link between theory and argument with relevant literature on the topic 10%
Understanding the relationship between the important aspects of the topic 10%
Conclusion clearly linked to concepts developed in your paper 10%
Use of broad and relevant literature 20%
Case Presentation and Referencing 10%
Assessment 2: Reflective Report
Tis assessment is for these students only: Melbourne – Hotel School; Sydney – Hotel School.
Assessment
Group/
individual
Learning
outcomes
Grading
indicator
Min
Score
Weight
Length/
duration
Due
Professional
accreditation
Reflective
Report
Individual 1, 2 Graded N/A 35% 1500
words
25 May
2020 9:00
AM
N/A
Assessment 2: Interview (Reflective Report)
Why this assessment
Assessment | 7
Tis assessment is designed to get you researching and thinking critically about contemporary
issues in Talent & Culture in a hospitality and tourism context and prepare for a verbal report
in the style of an interview for a role in a Talent & Culture entry-level role.
Your Task – Te Job Role
Te assessment is a job interview simulation for the following job role:
Talent & Culture Advisor
Te Rest Up Group is a leading provider of hotel services in Sydney & Melbourne. We are preparing to
expand signifcantly over the next 12 months and so we are currently seeking applications from suitably
experienced individuals for the role Talent & Culture Advisor.
Tis role will directly support the T&C Director to lead a workforce planning project to open new ofces in
every capital city in Australia.
Responsibilities and activities include but are not limited to:
• Assist Operations to develop workforce plans for each capital city
• Advise managers on recruitment & selection strategies
• Develop appropriate training and retention strategies.
Te successful candidate will play a pivotal role in achieving the Rest Up Group’s organisational objectives.
Your Task – Te Interview
1. Students will be required to show their knowledge and understanding of current Talent &
Culture topics in a one-on-one interview with their tutor.
2. In a ffeen (15) minute interview, you will be asked questions relating to only one (1) of
the following HR areas:
• Manpower planning
• Talent Acquisition
• Talent Development & Retention.
1. You will be asked to talk about only one (1) of these areas in the interview, for
approximately 10 minutes.
2. You will then be asked questions, in the style of a job interview, on one (1) of the above
topics (as chosen by the interviewer at the time of the assessment).
Other information about this assessment
1. To prepare for the interview, you should write a background fact sheet for each of the
topics. Te recommended length of each fact sheet is one page.
2. Your background fact sheet can be written in a report style with headings and bullet
points.
3. Remember to use correct in-text citations and Harvard Style Referencing.
4. Tese background fact sheets should be saved as one document, with a reference list at the
end and submitted through Turnitin either on or before the due date.
5. Your background fact sheets must also be handed in as a hard copy to the interviewer at
the time of the assessment.
6. Te interview is a compulsory assessment. You cannot pass this unit without attending
your Mock Interview.
Marking Criteria
8 | HOTL6003 Talent and Culture (Session 1, 2020)
Personal and Professional Presentation 15%
Preparation 25%
Research and knowledge of the topics 25%
Response to Questions 25%
Documentation and Referencing 10%
Assessment 3: Industry-led Talent & Culture Campaign
Tis assessment is for these students only: Melbourne – Hotel School; Sydney – Hotel School.
Assessment
Group/
individual
Learning
outcomes
Grading
indicator
Min
Score
Weight
Length/
duration
Due
Professional
accreditation
Industry-led
Talent &
Culture
Campaign
Individual 3, 4 Graded N/A 40% 1500
words
11 May
2020 9:00
AM
N/A
Assessment 3: Industry-led Talent & Culture Campaign
Why this assessment
Tis assessment is designed to get you researching and considering the approach required to
improve the culture in your workplace relating to key issues in hospitality and tourism.
Your Task
You will choose one (1) of the following government initiatives as the basis for your
workplace campaign:
• Workplace Bullying
• Say no to drugs & alcohol
• Slips and trips.
Considering your target audience you are required to develop the following promotional
and training materials that can be used in a new employee orientation.
• A poster – promoting the initiative, providing basic information, a call to action and where
the employee can seek further information.
• A fact sheet – providing details about the initiative such as: why is it important, what is the
role of the employer, what is the role of the new employee, how it contributes to the
company’s success.
• A 3-minute video – stating the overall stance of the organisation e.g. “Zero Tolerance” and
the key points a new employee should be aware of.
Other Information about this assessment
• Te poster should be A3 in size
• Te fact sheet should be A4 and designed as a handout (consider folded designs)
• Te video must have your voice included in the audio
• Te video can be animated
Marking Criteria
Presentation and design of poster, fact sheet & video 10%
Appropriate use and inclusions for a Poster 15%
Assessment | 9
Appropriate use and inclusions for a Fact Sheet 15%
Appropriate use and inclusions for a Video 15%
Understanding of Research 20%
Use of appropriate literature 15%
Documentation and referencing 10%
10 | HOTL6003 Talent and Culture (Session 1, 2020)
Timetables
Suggested study timetable
Tis timetable applies to the Australian study period. It may be varied for students studying
elsewhere.
Please confrm dates with your local tutor.
Week/
commencing
Topic
Notes
1
02 Mar 2020
Introduction to Talent and Culture
Overview of unit and
assessments
2
09 Mar 2020
Evolution and history of Talent and Culture
3
16 Mar 2020
Talent and culture strategies
4
23 Mar 2020
Workforce planning
Assessment 1 due Friday
27th March: 11.00pm
5
30 Mar 2020
6
06 Apr 2020
Talent acquisition
7
13 Apr 2020
Study Week
8
20 Apr 2020
9
27 Apr 2020
Talent development, retention and engagement
10
04 May 2020
11
11 May 2020
Parting company
Assessment 2 due
Monday 11th May:
9.00am
12
18 May 2020
13
25 May 2020
Assessment 3: Reflective
reports / interview due
during this week
Timetables | 11

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