Hospitality and Tourism Management Assessment activity 1 LSBM200 – AS2 HI5004 Marketing Management MSc Management with Streams P…

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Assessment Information
COMMONWEALTH OF AUSTRALIA Copyright Regulations 1969
This material has been reproduced and communicated to you by or on behalf of Kaplan Business School pursuant to Part VB of the Copyright Act 1968 (‘Act’). The material
in this communication may be subject to copyright under the Act. Any further reproduction or communication of this material by you may be the subject of copyright protection
under the Act. Kaplan Business School is a part of Kaplan Inc., a leading global provider of educational services. Kaplan Business School Pty Ltd ABN 86 098 181 947 is a
registered higher education provider CRICOS Provider Code 02426B.
Assessment 1 Information
Subject Code:
HAT203
Subject Name:
Hospitality and Tourism Management
Assessment Title:
Problem-solving Matrix
Assessment Type:
Length:
Individual, written analysis
2 pages (no more)
Weighting:
30%
Total Marks:
Submission:
100
Online
Due Date:
Week 6
Your task
Individually, you are required to create a problem-solving matrix that interprets and investigates the
interrelationship of the human resource, financial, and product and markets contexts.
Assessment Description
This individual assessment aims to develop students skills in analysing the structure and functions of
hospitality and tourism management. This will enable students to understand the different types of
business management issues that can arise in the hospitality and tourism operational contexts.
Assessment Instructions
Your first task in this assessment is to read the following hypothetical problems:
Problem 1: A recent quarterly statement of the housekeeping department indicates a rapid
increase in wages despite having consistently low occupancy levels.
Problem 2: A hotel website does not indicate any restrictions to amenities access due to COVID-
19 pandemic.
Problem 3: A hotel’s front office department received a low rating in the recent customer
satisfaction survey.
Your next task is to identify the central issue in each of the problems by allocating a tick and a brief
explanation in the relevant quadrant of the problem-solving matrix. You are then required to consider
how each of the problems interrelates with other hospitality and tourism contexts by listing the potential
implications of the identified issue in the remaining of quadrants. Your final task is to propose
appropriate frameworks or concepts that we’ve covered in weeks 2 to 5 to address each of the
contexts’ identified implications.
Assessment Information
COMMONWEALTH OF AUSTRALIA Copyright Regulations 1969
This material has been reproduced and communicated to you by or on behalf of Kaplan Business School pursuant to Part VB of the Copyright Act 1968 (‘Act’). The material
in this communication may be subject to copyright under the Act. Any further reproduction or communication of this material by you may be the subject of copyright protection
under the Act. Kaplan Business School is a part of Kaplan Inc., a leading global provider of educational services. Kaplan Business School Pty Ltd ABN 86 098 181 947 is a
registered higher education provider CRICOS Provider Code 02426B.
In creating the problem-solving matrix, you are to use the following format:
Problem Solving Matrix
Problem 1
Problem 2
Problem 3
The human resource context
The financial context
The product and markets context
. A
ssessment Submission
This file must be submitted as a ‘Word’ document to avoid any technical issues that may occur from
incorrect file format upload. Uploaded files with a virus will not be considered as a legitimate
submission. MyKBS will notify you if there is an issue with the submitted file. In this case, you must
contact your workshop facilitator via email and provide a brief description of the problem and a
screenshot of the MyKBS error message.
You are also encouraged to submit your work well in advance of the deadline to avoid any possible
delay with any other technical difficulties that may occur.
Late assignment submission penalties
Penalties will be imposed on late assignment submissions in accordance with the table below unless
approval in advance has been granted.
Number of
days
Penalty
1* – 9 days
5% per day for each calendar day late deducted from the total marks
available
10 – 14 days
50% deducted from the total marks available.
After 14 days
Assignments that are submitted more than 14 calendar days after the
due date will not be accepted, and the student will receive a mark of zero
for the assignment(s).
Note
Notwithstanding the above penalty rules, assignments will also be given
a mark of zero if they are submitted after assignments have been
returned to students
*Assignments submitted at any stage within the first 24 hours after the deadline will be considered to
be one day late and therefore subject to the associated penalty
For more information, please read the full Policy via https://www.kbs.edu.au/about-us/school-policies
Assessment Information
COMMONWEALTH OF AUSTRALIA Copyright Regulations 1969
This material has been reproduced and communicated to you by or on behalf of Kaplan Business School pursuant to Part VB of the Copyright Act 1968 (‘Act’). The material
in this communication may be subject to copyright under the Act. Any further reproduction or communication of this material by you may be the subject of copyright protection
under the Act. Kaplan Business School is a part of Kaplan Inc., a leading global provider of educational services. Kaplan Business School Pty Ltd ABN 86 098 181 947 is a
registered higher education provider CRICOS Provider Code 02426B.
Important Study Information
Academic Integrity Policy
KBS values academic integrity. All students must understand the meaning and consequences of
cheating, plagiarism and other academic offences under the Academic Integrity and Conduct Policy.
What is academic integrity and misconduct?
What are the penalties for academic misconduct?
What are the late penalties?
How can I appeal my grade?
Click here for answers to these questions:
http://www.kbs.edu.au/current-students/student-policies/.
Page Limits for Written Assessments
Submissions that exceed the page limit will cease to be marked from the point at which that limit is
exceeded.
Study Assistance
Students may seek study assistance from their local Academic Learning Advisor or refer to the
resources on the MyKBS Academic Success Centre page. Click here for this information.
COMMONWEALTH OF AUSTRALIA Copyright Regulations 1969
This material has been reproduced and communicated to you by or on behalf of Kaplan Business School pursuant to Part VB of the Copyright Act 1968 (‘Act’). The material in this communication may be subject to copyright under the Act. Any further
reproduction or communication of this material by you may be the subject of copyright protection under the Act. Kaplan Business School is a part of Kaplan Inc., a leading global provider of educational services. Kaplan Business School Pty Ltd ABN 86
098 181 947 is a registered higher education provider CRICOS Provider Code 02426B.
HAT203 Assessment 1 Marking Rubric – Problem-solving Matrix 30%
Marking
Criteria (__/100)
F (Fail)
0-49%
P (Pass)
50-64%
C (Credit)
65-74%
D (Distinction)
75-84%
HD (High Distinction)
85-100%
Identification of
Issues
__/25 marks
You have incorrectly
identified issues in all or most
of the problems, and your
explanation is vague and/or
irrelevant.
You have correctly identified
issues in most of the problems
by providing a basic
explanation.
You have correctly identified
issues in most of the problems
by providing a clear
explanation.
You have correctly identified
issues in each of the
problems by providing a clear
explanation.
You have correctly identified
issues in each of the problems by
providing a comprehensive
explanation.
Potential Implications
__/25 marks
You have provided an
incomplete or no list of
potential implications in most
or none of the quadrants.
In considering the
interrelationship of the issues
with other contexts, you have
provided an incomplete list of
potential implications in all or
most of the quadrants.
In considering the
interrelationship of the issues
with other contexts, you have
provided a list of potential
implications in all quadrants.
In considering the
interrelationship of the issues
with other contexts, you have
provided a detailed list of
potential implications in all
quadrants.
In considering the interrelationship
of the issues with other contexts,
you have provided a
comprehensive list of potential
implications in all quadrants.
Framework/Concepts
__/30 marks
You have proposed
unsuitable or no frameworks
or concepts from weeks 2 to
5 to address most or all of the
contexts’ identified
implications
You have proposed an
appropriate framework or
concept that we’ve covered in
weeks 2 to 5 to address some
of the contexts’ identified
implications.
You have proposed an
appropriate framework or
concept that we’ve covered in
weeks 2 to 5 to address most of
the contexts’ identified
implications.
You have proposed an
appropriate framework or
concept that we’ve covered in
weeks 2 to 5 to address most
of the contexts’ identified
implications.
You have proposed appropriate
frameworks/concepts that we’ve
covered in weeks 2 to 5 to address
each of the contexts’ identified
implications.
Grammar/Spelling
__/10 marks
Spelling and/or grammar is
consistently incorrect. It
impacts on the flow and
readability of your analysis.
Though there are some
grammar and spelling errors,
these do not detract from the
readability and flow of your
analysis.
Mostly correct grammar and
spelling but any errors do not
impact on the readability and
flow of your analysis.
Errors in grammar and
spelling are rare, enhancing
the readability and flow of
your analysis.
Perfect grammar and spelling
throughout, which enhances the
readability and flow of your
analysis.
Problem-solving
matrix format
__/10 marks
The format chosen for your
problem-solving matrix is
inappropriate and/or lacks
thought and consideration for
the intended audience.
The format chosen for your
problem-solving matrix is
appropriate, but further
attention to detail would
improve its presentation.
The format chosen for your
problem-solving matrix is
appropriate, but minor changes
would enhance its presentation.
Your problem-solving matrix
is professionally presented
and has been submitted in
the appropriate format.
Your problem-solving matrix is
professionally presented and
exceeds expectations for what is
suitable for a business
environment.
Feedback and Grades will be released via MyKBS.

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