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Student Assessment Workbook – BSBPEF502 1 | P a g e Version 1.1
Student Assessment Workbook:
BSBPEF502 Develop and use emotional
intelligence
Student Assessment Workbook – BSBPEF502 2 | P a g e Version 1.1
Version control
Version No.
Date
Dept.
Change
1.0
27/08/2020
Training
Original
1.1
25/05/2021
Compliance
Removed embedded PDF’s and replaced with
embedded Word docs.
Copyright Statement
© Copyright National Training
Disclaimer
All rights reserved. No part of this publication may be reproduced or
transmitted in any form or by any means, electronic or mechanical, including
photocopying, scanning, recording, or any information storage retrieval system
without permission in writing from National Training. No patent liability is
assumed with respect to the use of information used herein.
While every effort has been taken in the preparation of this publication, the
publisher and authors assume no responsibility for errors or omissions. Neither
is any liability assumed for damages resulting from the use of information
contained herein.
Student Assessment Workbook – BSBPEF502 3 | P a g e Version 1.1
Contents
Introduction …………………………………………………………………………………………………………………………..4
Further Information and Support …………………………………………………………………………………………4
Student Declaration ………………………………………………………………………………………………………………..5
Assessment Activity ……………………………………………………………………………………………………………….6
Assessment 1: Written Questions………………………………………………………………………………………….7
Question 1………………………………………………………………………………………………………………………7
Question 2………………………………………………………………………………………………………………………8
Question 3………………………………………………………………………………………………………………………8
Question 4………………………………………………………………………………………………………………………9
Question 6…………………………………………………………………………………………………………………….10
Question 7…………………………………………………………………………………………………………………….10
Question 8…………………………………………………………………………………………………………………….11
Question 9…………………………………………………………………………………………………………………….12
Question 10…………………………………………………………………………………………………………………..12
Question 11…………………………………………………………………………………………………………………..13
Question 12a…………………………………………………………………………………………………………………13
Question 12b…………………………………………………………………………………………………………………14
Question 13…………………………………………………………………………………………………………………..15
Question 14…………………………………………………………………………………………………………………..16
Question 15…………………………………………………………………………………………………………………..16
Assessment 2: Project………………………………………………………………………………………………………..17
Activity 1 ………………………………………………………………………………………………………………………17
Activity 2 ………………………………………………………………………………………………………………………18
Activity 3 ………………………………………………………………………………………………………………………19
Activity 4 ………………………………………………………………………………………………………………………20
Student Assessment Workbook – BSBPEF502 4 | P a g e Version 1.1
Introduction
Unit code
Title
Training Package
BSBPEF502
Develop and use emotional intelligence
Business Services Training Package
For further information regarding assessment criteria including:
• Application of unit.
• Elements and performance criteria.
• Foundation Skills
• Performance Evidence.
• Knowledge Evidence.
• Assessment Conditions.
Please refer to: https://training.gov.au/Training/Details/BSBPEF502
Please note: Successful completion of this unit requires students to be assessed as competent in
BSBPEF501 Manage personal and professional development through National Training. This unit
addresses some of the required foundation skills and performance evidence of this unit.
Further Information and Support
To support your understanding of the assessment process and how to submit your assessment, we
recommend that you review the Welcome Handbook available via Moodle. In the FAQs section, you
find additional information on the assessment process, referencing materials and support.
We have provided the following resources to support you with your learning and assessments:
• Learner Guides: Information and examples aligned to the unit of competency that you are
completing.
• Resource Library: This includes additional materials, templates and readings to support you
in your study.
• Further websites to assist with your knowledge Handbook: Available via our resource
library, a comprehensive list of websites to support your studies.
Remember that as part of your course, a level of research will still be required but this will assist
you to gain a deeper understanding of the application of your studies in a real-world application.
Student Assessment Workbook – BSBPEF502 5 | P a g e Version 1.1
Student Declaration
Access and read the below link to the Assessment Requirements and Instructions:
You will be required to provide a Student Declaration on submission of this Assessment on Moodle.
This declaration includes:
• I have read and understood the Assessment Requirements and Instructions
• None of this work has been completed by any other person
• I have not cheated or plagiarised the work or colluded with any other person
• I have correctly referenced all resources and reference texts through-out these
assessment tasks
• I understand that if I am found to be in breach of policy, disciplinary action may be
taken.
Student Assessment Workbook – BSBPEF502 6 | P a g e Version 1.1
Assessment Activity
This is a summative assessment. Summative assessments are a measure against a particular
benchmark. It gives an indication of your competence against the benchmark and is often referred
to as ‘assessment of learning.’
For this unit you will complete the following assessment activities:
Assessment Task
About this task
Assessment Task 1:
Written Questions
You must correctly answer all fifteen (15) questions to show that you
understand the knowledge required for this unit.
Evidence Required
▪ All completed questions in the Assessment Handbook.
Assessment Task 2:
Project
You must complete a self-assessment, obtain feedback from others on
your skills and develop a personal development plan
Evidence Required
▪ Activity 1: Developed emotional intelligence Criteria
▪ Activity 2: Complete emotional intelligence Assessment
▪ Activity 3: three (3) completed feedback surveys
▪ Activity 4: Emotional Intelligence Report
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Assessment 1: Written Questions
Note: Please answer the following written questions below. Ensure you read each question
carefully and address the question fully in your answers.
Question 1
List below the four (4) emotional intelligence principles and identify two (2) strategies you could use
for each.
#
Emotional Intelligence
Principles
Strategies for each Principle
List a minimum of two (2)
1
2
3
4
Student Assessment Workbook – BSBPEF502 8 | P a g e Version 1.1
Question 2
List below the five (5) methods to develop emotional intelligence in others.
1
2
3
4
5
Question 3
Identify below five (5) methods for responding to emotional stressors .
1
2
3
4
5
Student Assessment Workbook – BSBPEF502 9 | P a g e Version 1.1
Question 4
a. List below three (3) emotional cues you could read from a co-worker.
b. Describe how you would respond to the emotional state of co-workers displaying these
identified emotional cues (30-50 words each)
#
A. Emotional Cues of Co-workers
B. Description of response
1
2
3
Question 5
Develop a Plan to identify & respond to cultural expression of emotions
List below three (3) cultural expressions of emotions and develop a plan for each, for how you would
respond using emotional intelligence.
#
Cultural Expressions of Emotion
Plan to Respond
(minimum 20 words each)
1
2
3
Student Assessment Workbook – BSBPEF502 10 | P a g e Version 1.1
Question 6
Outline two (2) strategies for communicating with a diverse workforce which has varying culture
expressions of emotion (20-50 words each)
1
2
Question 7
Describe below, how the use of emotional intelligence can assist in the building of workplace
relationships. (50-80 words)
Student Assessment Workbook – BSBPEF502 11 | P a g e Version 1.1
Question 8
Your natural leadership style is quite coercive. You are faced with an employee who is talented but
has been underperforming. You are self-aware enough to realise that you might have demoralised
them as a result of your leadership.
List two (2) techniques you could apply to demonstrate flexibility and adaptability in dealing with
this employee. (50-80 words)
1
2
Student Assessment Workbook – BSBPEF502 12 | P a g e Version 1.1
Question 9
Complete the following table:
What decision-making style (for example consensus, participative, authoritative) do you think would
be most appropriate in the following circumstances?
Justify your choice in each case (30-50 words each)
Take into consideration the degree to which the feelings of others should be taken into account.
Circumstance
Decision making style
Justification
Who should be
promoted to a team
leader position?
Whether to work
longer hours over
the Christmas
period
Whether a set of
procedures should
be changed
Question 10
An employee has taken up an opportunity to talk to their Manager about their thoughts and
feelings. The Manager tells the worker that their feelings are silly and trivial and that they do not
have time to deal with them.
What should the Manager have done instead? (50-80 words)
Student Assessment Workbook – BSBPEF502 13 | P a g e Version 1.1
Question 11
Develop two (2) tasks/ strategies that will assist others to understand the effect of their behaviour
and emotions on others in the workplace.
1
2
Question 12a
Develop an Emotional Intelligence Plan
A staff member (Craig Johnston) is showing aggression and frustration towards fellow colleagues,
which is causing internal issues to the point that no one what’s to work with him or even talk to him.
Develop a plan to encourage Craig to develop his own emotional intelligence, build productive
relationships and maximise workplace outcomes.
Your organisation does have access to an Employee Assistance Program.
Develop a Plan with a minimum of two (2) activities/ tasks which encourage self-management of
emotions for Craig.
Development of Emotional Intelligence Plan
#
Planned Activity for Craig
List a minimum of two (2) activities
Required Resources
List resources required to
support activity
Comments
1
2
Student Assessment Workbook – BSBPEF502 14 | P a g e Version 1.1
Question 12b
Implement the Emotional Intelligence Plan
As Craig’s Manager, you are required to send an Email to Craig to communicate the Plan and
associated activities.
Send an email to Craig Johnston, which includes each of the following:
• Attached a copy of the Emotional Intelligence Plan
• Outline two (2) key elements of the relationship between emotional effective staff to
achieve business objectives.
• Outline two (2) key features of emotional intelligence in the context of building workplace
relationships.
*Send the email to your trainer. Take a screen shot of the email and insert below:
Student Assessment Workbook – BSBPEF502 15 | P a g e Version 1.1
Question 13
You’re a manager of a team member, who has just told you the cause of their emotional state and
the reason for them running late repeatedly is that their terminally ill mother is living with them. The
in-home care nurse who is supposed to look after them when the employee is at work, frequently
shows up late and the worker cannot leave the home until they arrive.
Describe how you would respond to your team member and what behaviours you would display to
demonstrate management of emotions?
Student Assessment Workbook – BSBPEF502 16 | P a g e Version 1.1
SELF ASSESSMENT QUESTIONS
Question 14
List five (5) personal emotional stressors/ triggers you may experience in the workplace and
determine an appropriate control response to each.
#
Stressors / Triggers
Identify workplace situations and
environments that may trigger an emotional
response
Control Responses
Identify how you will address the emotional
response to the stressor/trigger
1
2
3
4
5
Question 15
Identify three (3) of your own emotional strengths and weaknesses.
#
Emotional Strengths
Emotional Weaknesses
1
2
3
***END OF ASSESSMENT TASK 1***
Student Assessment Workbook – BSBPEF502 17 | P a g e Version 1.1
Assessment 2: Project
Activity 1
Develop Emotional Intelligence Evaluation Criteria Assessment
To complete this task, you are required to develop evaluation criteria for assessing emotional
strengths and weaknesses, by developing evaluation questions.
Using the template below, to develop three (3) questions in each of the following areas to assist in
the evaluation of emotional intelligence personal strengths and weaknesses:
• Self-Awareness
• Self-Management
• Empathy
• Social Awareness
• Relationship Management
Emotional Intelligence Evaluation Assessment
NAME:
DATE:
On a scale from one to ten (1 being the least/ 10 being to most) rate yourself in the following categories,
circling your answer which best describes you.
To maximise personal benefit, we encourage you to be as honest and as open as possible.
Self-Awareness:
1 2 3 4 5 6 7 8 9 10
1 2 3 4 5 6 7 8 9 10
1 2 3 4 5 6 7 8 9 10
Self-Awareness Rating
Total your score to identify your Self
awareness rating
/30
Self- Management:
1 2 3 4 5 6 7 8 9 10
1 2 3 4 5 6 7 8 9 10
1 2 3 4 5 6 7 8 9 10
Self-Management Rating
Total your score to identify your self
control/ self-management rating
/30
Empathy
Student Assessment Workbook – BSBPEF502 18 | P a g e Version 1.1
Activity 2
Complete the Emotional Intelligence Evaluation Criteria Assessment
To complete this task, you are required to complete the assessment you developed in Activity 1.
You must rate yourself in each of the categories, circling your answer which best describes you.
To maximise personal benefit, we encourage you to be as honest and as open as possible.
UPLOAD COMPLETED ASSESSMENT TO MOODLE
1 2 3 4 5 6 7 8 9 10
1 2 3 4 5 6 7 8 9 10
1 2 3 4 5 6 7 8 9 10
Empathy Rating
Total your score to identify your empathy
rating
/30
Social Awareness
1 2 3 4 5 6 7 8 9 10
1 2 3 4 5 6 7 8 9 10
1 2 3 4 5 6 7 8 9 10
Social Awareness Rating
Total your score to identify your social
expertness rating
/30
Relationship Management
1 2 3 4 5 6 7 8 9 10
1 2 3 4 5 6 7 8 9 10
1 2 3 4 5 6 7 8 9 10
Relationship Management Rating
Total your score to identify your personal
influence & influencing self-rating
/30
Total Emotional Intelligence Rating
/150
Student Assessment Workbook – BSBPEF502 19 | P a g e Version 1.1
Activity 3
Seek Feedback from Colleagues/ Family/ Friends
Using the Feedback Survey below, approach a minimum of three (3) of your colleagues, family
members or friend who are willing to complete the Feedback Survey and provide you with valuable
feedback on your emotional intelligence.
Once completed, upload the completed surveys to Moodle.
BSBPEF502-
Emotional Intelligence Feedback.docx
BSBPEF502- Emotional Intelligence Feedback
UPLOAD THREE (3) COMPLETED FEEDBACK SURVEYS TO MOODLE
Student Assessment Workbook – BSBPEF502 20 | P a g e Version 1.1
Activity 4
Write a Report
Using the provided report template below, to write a report using the documents completed in
Activity 3, to report on the findings and address how you will apply to improve the development of
your emotional intelligence.
Emotional Intelligence Report
Student Name:
Date:
Name of Individuals
who provided you
with feedback on
your emotional
intelligence
1.
2.
3.
Self-Analysis
Use your self-Reflection Assessment and feedback received to complete the following analysis
List your Strengths
List a minimum of
five (5)
List your
weaknesses
List a minimum of
five (5)
List your stressors
List a minimum of
three (3)
List your emotional
states and triggers
Emotional States
Emotional Triggers
Student Assessment Workbook – BSBPEF502 21 | P a g e Version 1.1
List a minimum of
three (3)
List two (2)
interactions with
co-workers you
have encountered,
where you could
have displayed
better emotional
intelligence
Strategy for Improvement
Outline a strategy
to improve the
development of
your own
emotional
intelligence
***END OF ASSESSMENT TASK 2***

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