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Bad-News Message Assignment
Most effective bad-news messages contain a variety of components. Indirect bad-news messages contain the following components in this order: greeting, buffer, rationale for the bad news, the bad news, an expression of concern, an explanation of impacts on the bad-news recipients, possible solutions and a focus on the future, an expression of goodwill, and a closing.
Assume the role of Tom Coburn, CEO of a document processing company. Nearly six months ago, you and the senior leadership realized that, through tax breaks and leasing costs, the company could save significantly by moving the location of your headquarters. By informally talking to many of the employees, you found deep resistance to the idea of moving. You formed a committee charged with identifying a new location for headquarters and recommending policies to avoid as much disruption as possible to the lives of the employees. Ultimately, the committee strongly recommended moving to Gaffney, a city about 40 miles away from the current headquarters, due to savings. The committee also provided many recommendations for making the move easier for employees.
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